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Crewman Cross8 clutch

Asked by Chris Minehan.

The 4L65 transmission on my 2004 Holden Cross8 has just lunched itself after only 67,000 km, the dealer says it has destroyed the clutch packs on three of the four gears. I bought it to tow and with some plans of giving it a hard time, but it has only ever been driven conservatively and hardly ever towed anything. It?s out of warranty, obviously, but surely Holden can't expect to sell cars that only last 67,000 km? I have a quote from a performance shop that, for only $800 more than a reconditioned unit, will fix mine and they say it's bulletproof and they give a 2-year unlimited km warranty. Would Holden consider some compensation even though it is out of warranty? I guess they wouldn?t if I was going to have the performance shop rebuild it, would they? Is it worth approaching them, if so how should I do it?

Answered by CarsGuide

17 Jun 2010 Graham Smith

I would approach Holden with a claim for part compensation, the only to do it is through your dealer in the first instance, and then direct to Holden of the dealer rejects you. If you do choose to make a claim against Holden have all your documentation available to give to them, and that includes the car’s service history. You also need to be able to support your claim that you haven’t abused the transmission. If they did agree to your claim, and I doubt they would, they would most likely supply the parts to rebuild it, and leave you to pick up the tab for the labour.

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