2011 Ford Mondeo LX engine malfunction light
Asked by Phil McNamara
I have a problem with the 2011 Ford Mondeo LX 2.0-litre turbo-diesel wagon I use as a taxi. At 82,066km the engine malfunction light came on. The problem was found to be injectors 1,2 and 4 having excessive leak back, and they were replaced under warranty. At 87,373km it became hard to start when cold, it was later found that the fuel rail system pressure too low and a small leak was found at the injector lines. At 122,408km the malfunction light was staying on, and it was found that injector three was faulty and it was replaced at my cost. The malfunction light continued to come on at regular intervals, but no fault codes were found when it was checked. At 130,101km the light came on again, and on the way back to the depot a number of warning lights activated and the engine just stopped. My regular mechanic ran some tests for me and he felt it wasn't getting fuel and that it was possibly the fuel pump. When he inspected the fuel tank looking for the pump he found copious quantities of metal filings. After further investigation it was found that the filings came from the injector fuel pump. The Ford dealer couldn't supply a pump for three days as it had to come from Melbourne, but a local diesel mechanic had one available and that was installed. It was the same brand pump as the one removed from the vehicle. I approached the dealer hoping to receive some assistance with the repairs, but they referred the matter to Ford. The Ford people advised me that there would be no assistance, as a genuine part wasn't used in the repairs. I believe the problem lies with the original part, not the replacement, and besides, all the other parts used in the repair, i.e. injectors, fuel uptake and fuel pump were genuine parts. Do you feel further action is possible?
Answered by CarsGuide7 Feb 2014
I think you have every right to complain given that Ford couldn't supply you with a replacement part for three days. You were effectively forced to use a non-genuine part, although it seems that the only non-genuine thing about the replacement pump was the packaging. I think the very least Ford could do it to reimburse you for the part if not the labour involved. Remember that although Ford's warranty might not cover the situation you found yourself in they have to honour the statutory warranty that is part of our consumer laws and I reckon you would have a claim against them under that law.
Other Ford Mondeo problems
- Why does my 2013 Ford Mondeo wagon only shift gears properly in manual mode?
- Why does my 2009 Ford Mondeo keep going into limp mode?
- Ford Mondeo 2011: Any known problems with PowerShift transmission?
- Ford Mondeo 2016: Difference between Titanium and a Trend hatchback?
- Which Ford Fusion is the best?
- Where is the Ford Fusion made and when was the first one built?
- What's a good mid-sized wagon to buy?
- My 2010 Ford Mondeo is having problems, what should I do with it?
Most viewed in Advice
- Do Australia's lemon laws protect you?
- Cheap good looking cars: 10 best looking...
- Aluminium vs steel ute trays: pros and cons...
- Why choose an Extra Cab ute instead of a...
- What your driving record means for you, and...
- ANCAP safety ratings explained
- McLaren F1 price: what they're worth now
- How much does a Dodge Hellcat cost in...
- How to buy a dealer demonstrator vehicle
- RD28 engine: Your guide to the Nissan Patrol...
Search from Over 8,000 questions Over 8,000 questions answered by CarsGuide
Complete Guide to Ford
Reviews, price, specs and more
Most viewed in advice
Do Australia's lemon laws protect you?
Cheap good looking cars: 10 best looking affordable vehicles
Aluminium vs steel ute trays: pros and cons of each
Why choose an Extra Cab ute instead of a Single Cab or Dual Cab?
What your driving record means for you, and how to check yours
ANCAP safety ratings explained
McLaren F1 price: what they're worth now
How much does a Dodge Hellcat cost in Australia?
How to buy a dealer demonstrator vehicle
RD28 engine: Your guide to the Nissan Patrol motor