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2010 Honda Jazz interior issues

Asked by Janine Hough

Two days after I picked up my new 2010 Honda Jazz I noticed white spots like fading on the material of the doors, fading on the outside of the doors on the black metal and that the rubber trims inside the doors felt greasy and melted. My dealer said it would be attended to on the first service, but it wasn't. When I showed them again they agreed it shouldn't be doing it, but said it was a fault and they showed me a brand new car that had the same problem. They said to bring it back and they would have a Honda representative look at both cars. The rep's report said it was normal wear and tear, and the service guy said it was not his problem and that I would have to contact Honda direct. My partner spoke to Honda and was told this was not normal for a new car and it would be looked into, but a week later I received a letter stating that it was normal wear and tear and it was my bad luck. My partner again rang Honda and was told there was a problem, but they would not fix mine, instead they would refer the problem to Honda manufacturing to see if they could resolve the problem. My partner asked for the door trims to be replaced and other work attended to immediately, they said if Honda manufacturing could not resolve the problem within three months they would give me two new door trims. But this doesn't reassure me; I believe they are trying to push my car further away from their warranty requirements. I then received an e-mail stating that they would replace door trims as a goodwill gesture within three months, which I do not believe is going to happen, but no mention of the other problems with the car. As I have mortgaged my house to buy myself a brand new car for the first time I am extremely disappointed and would like to know if there is anything you can do to help as I believe the seats are starting to show wear as well, and that the fabric in the whole car is faulty and will go the same way.

Answered by CarsGuide

3 Mar 2011 Graham Smith

Your only course of action at this stage is to pursue Honda until the company does what it has said it would do. But for backup in case things don't go according to plan keep careful records of every discussion you have with your dealer/Honda so you have all of the relevant information about your dealings on the problem to use as ammunition should things go sour. At the end of the day you could resort to the laws relating to consumer affairs to push your case, and the more information you have supporting your case the better.

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