Volkswagen Amarok Problems

The headlights of the early Amarok are clearly not up to the task, perhaps VW needs to have the engineers take a look at what is needed here in Australia and not rely on what is good enough for other more densely populated countries. You've also highlighted what we think is a problem for VW, and that is the quality of its dealer network. Think about contacting VW directly, they seem to have found their ears under the new management and appear to be listening to their customers.

Heavy brake wear is something owners of European cars regularly complain about, and yours seems to fit within the bounds of what we would expect to see. I doubt very much that you would get 90,000km out of a set of brake pads and wouldn't be fitting two sets of rotors to every set of pads.

I'm not surprised that VW refused your request to meet and go for a ride in your car, but it's important to keep the company under pressure in an effort to keep them honest. It's now a stand-off. I would engage an automotive engineer to assess the lights to give you an expert opinion on their performance. Once you have that approach VW again. You could also try enlisting other Amarok owners in your cause.

We put Ian's questions to VW and they responded by saying they would contact him and get his car in to check the headlight alignment, but to date nothing has happened. Given VW's apparent remorse over its handling of the complaints from customers about its products I would suggest Ian contact the company with his issues again, even contact John White, the company's Managing Director, who says in a recent newspaper advertisement that VW is there to help answer any questions a customer, or potential customer might have. Put him to the test.

Our information from VW's commercial vehicles people is that they are unaware of any issue with the Amarok wiring. They source their dealer-fit tow bars locally and there's no issue with them, which suggests there isn't an issue with local tow bars/trailer wiring. They did tell us that an adaptor is needed for trailers with LED lights and that all VW dealers have the adaptor available. Beyond that I would suggest you go back to your dealer and discuss the issue with them.