2012 Toyota Kluger Pricing and Specs

Toyota and other car-makers had a terrible patch of quality problems with paint finishes around this time. White cars seemed to be the worst, but some other colours also started peeling for no apparent reason. When it happens, the paint can come adrift in huge sheets.

I believe the problem was eventually traced to a problem in the chemistry of the paint applied at the factory, so it would be worth checking with Toyota to see if your car was one of the affected one.

If an automatic car-wash has caused this damage, then the operator of the car-wash is the body you need to be talking to. If you’re not happy with the response form Toyota or anybody else, you can have the car independently inspected to determine whether your car has bad paint or has been somehow damaged.

So many things affect road noise, which makes it difficult to fix. There’s the road surface itself, the tyres, and the noise insulation in the vehicle. The Honda CR-V might well be quieter, but could still be noisy on the roads you drive on. If the road noise is the thing that is making you switch vehicles, then it might be worth talking to a tyre dealer about a tyre that might be quieter than the ones on your Kluger. If you want to go down that road, you could try a Mazda CX-5 or CX-7, a Kia Sorento or Sportage, Toyota RAV4.

Talk directly to Toyota’s customer assistance service (1800 869 682) and clarify what part was replaced, and why they say it isn’t covered by the warranty.