Subaru Problems

Any vehicle of this age has to be approached on an individual basis. It’s likely to have covered a lot of kilometres by now, so any major (or minor) component could be well past its best.

Any Subaru transmission that doesn’t shift properly or is slow to engage a gear or shudders under acceleration needs to be either investigated further or avoided completely. Don’t forget that the Liberty was all-wheel-drive, so that places extra strain on the transmission as well as making for a more complex arrangement if it does need to be repaired or replaced.

In high-performance Subarus (such as the WRX) the transmission was something of a fuse if the driver got a bit over-enthusiastic, but in models like the Liberty, the four-speed automatic was a sound unit. When test driving the vehicle, make sure there are no thumps or vibrations when the gearbox shifts down, and try to shift gears manually. The gearbox should respond instantly to manual input, without any hesitation or noise.

You've tackled this in the appropriate manner, giving the dealership from which you bought the car every chance to make it right. But that hasn't happened, so now is the time to talk to Subaru's customer service division at head office. 

The good news is that the problem has been logged as a pre-existing condition, so it will be covered by your new-car warranty even if the car is technically out of the warranty period. Also, Subaru has not ignored the problem nor refused to accept it exists, so that's a positive, too.

If for some reason, Subaru wants to abandon you and your problem (which won't happen given its approach thus far) then you could talk to the ACCC. Australian Consumer Law has some fairly rigid rules regarding products that aren't fit for purpose. This, however, would be your last resort.

It would bother me a little that the car was making a weird noise from the front suspension, and I think you've probably got a case for not wanting to drive the car until it's fixed. This could be where you tackle the customer service division for the loan of a different car until yours is fixed. I don't think that would be an unreasonable request and may hasten the problem's resolution.

The short answer is no, the extra cost is not justified in a vehicle that does not require premium unleaded. While some premium fuel products do contain detergents to help keep an engine internally clean (which is the basis of the claim you heard) the major difference (and the reason PULP costs more) is to do with the octane rating of the fuel.

Put simply, engines in a higher state of tune require this higher octane rating to produce their potential and well as avoiding internal damage. Your Subaru, meanwhile, is tuned to be quite happy on standard 91 RON ULP, and filling it with the more expensive premium brew is a waste of money. You might gain a small improvement in performance and/or economy, but not enough to offset the higher per-litre price of PULP, and probably not enough to even notice.

Subaru’s engines over the decades have used both popular methods of driving the engine’s camshafts, but what about the mid-sized cross-over Subaru? Is the Subaru XV timing belt or chain?

Actually, all XVs from the arrival of the model in Australia in 2012 to now, have all used the same FB20 engine. Which means every Subaru XV sold here has used a timing chain rather than a timing belt.

For most owners, this is good news as the timing chain should be maintenance-free for the life of the car, while a timing belt needs periodic replacement.

Subaru currently has no plans to discontinue the Crosstrek. In fact, it is the brand's second-best-selling model in Australia to the Subaru Forester. From 2025, Subaru are likely to add a hybrid powertrain option to the Crosstrek, which is likely to arrive in the form of a 2.5-litre four-cylinder petrol 'Boxer' engine with twin electric motors.

Technically, as far as local car-industry definitions go, your car is a member of the light commercial class of cars, and in the medium SUV sub-category. Whether you think it's a luxury car is up to you and will largely depend on your expectations and previous experiences.

Luxury is a tricky thing to define and as cars gain more and more standard equipment and refinement with each passing year, what passed for luxury a few years ago might now be considered a run-of-the-mill vehicle. There was a time when velour trim and intermittent windscreen wipers were the preserve of luxury cars, but that won't cut it these days when the cheapest cars have those things and much more as standard.

The default purchase for somebody looking for a mid-sized hybrid SUV is the Toyota RAV4 Hybrid. But if that’s too big, there’s the Toyota Yaris Cross Hybrid, C-HR Hybrid and even the Corolla Cross Hybrid which sounds like the marketplace is getting crowded but is really just a reflection of the appetite right now for cars like these. And that’s the catch; the waiting times for a brand-new example of some of these cars is out to many months and even years. So your plan to shop second-hand makes plenty of sense, but don’t expect any bargains in a market currently being dominated by lots of demand and less supply.

Beyond the Toyota brand (which has been doing hybrids longer than just about anybody else) there’s also the Mazda CX-30, Subaru XV Hybrid, Haval Jolion Hybrid, Kia Niro, Subaru Forester Hybrid, Nissan Qashqai e-Power, MG HS, Honda HR-V e and more. For something a bit bigger, try the Kia Sorento or Hyundai Santa Fe hybrids. There are others out there, too, that are probably bigger or more expensive than you need, but it's very much a growing scene in the Australian marketplace.

It's true that suspension bushes, like brake pads, batteries and tyres are subject to normal wear and tear and, therefore, are generally not covered by a new-car warranty. And, to be honest, I don't think almost 50,000km is an outrageous interval for replacing front suspension bushes on a front-wheel-drive car. It's not brilliant, but not terrible.

But it would be worth going over the dealership's head and speaking directly to Subaru Australia's customer service department to see if it would be interested in helping out with the cost of repairs. You should point out that the car has always been serviced by Subaru and that the problem occurred within the warranty period. Meantime, driving style can affect the life of components like these and (just like tyres) if you corner fast and drive on rough roads, anything will wear out faster.

Your car is trying to tell you that there’s something wrong somewhere and that it has disabled its cruise-control function as a result. A flashing cruise-control light in this vehicle is often accompanied by a check engine light, so make sure that’s not lit as well. If the check engine light is illuminated, then the flashing cruise light is the car’s way of telling you you won’t be able to engage cruise-control to avoid causing a bigger problem.

But you could have a different problem with the cruise-control - perhaps a speed sensor or brake-light switch problem – that is forcing the car to disable the cruise function.

Any time the brakes (or any other system of a car) start to feel different than they have done since you bought the car, there’s probably something wrong. If it was an older car, I’d suggest a brake fluid change as the first step, but that’s unlikely to be the reason in an almost-new car. The problem sounds like there’s air in the braking system (there should only be brake fluid, and no air) but, again, that’s a wild card in such a new vehicle.

In any case, you’re doing the right thing by having the car independently tested. If the results come back suggesting a problem, you have good ammunition to get the dealership to fix this as a warranty matter. Make sure you get a written report from the mechanic detailing the braking system’s performance, and don’t be afraid to go over the dealer’s head to Subaru Australia’s customer service department.