2018 Mercedes-Benz A-Class Pricing and Specs

This model A200 uses a seven-speed dual-clutch transmission, which is more or less a manual transmission with a robot to operate the clutch and gearshift for you. So, if it feels like a manual, that’s kind of because it is.

However, the transmission should never jump, jerk or thump into gears. If it does, that suggests there’s some problem within the gearbox, possibly worn clutch-packs which, like those of any manual transmission, can wear prematurely if the car has been abused or treated to patchy maintenance. A Mercedes-Benz dealer should be able to run an electronic check on the transmission to see if there’s any evidence of wear or damage.

Your first port of call should be to Mercedes to register a claim for updating your car. It would help if you had the promise in writing, otherwise who is to say who said and promised what. If you feel strongly about it perhaps you could get other affected owners together and contact Mercedes as a group.

A Mercedes-Benz spokesman has told us that it will be available in the new model, but couldn’t say when that would be. If we get more info we’ll post it.