Jeep Wrangler Problems

We have contacted Jeep on your behalf and asked they have a service rep check your car. What you describe is unsatisfactory, and I would have expected them to offer you a courtesy car while they sorted yours out.

We checked with Chrysler and the information they provided was that all Limited models have the same unbraked towing capacity, which is 750 kg. You might be confused with the towball rating, which is 170 kg.

As you have tried all avenues open to you, the dealer, the manufacturer and the consumer affairs people, the only course left open to you is to take direct legal action. Before you do, however, I would suggest you go back to the dealer and ask to see a representative from Jeep so you can sit down and discuss your concerns face to face.

It's you against city hall, I'm afraid.

It would seem that you had a good case for a refund or a replacement engine or vehicle, but that won't happen without a fight.

You have to reach a resolution with Jeep, it won't happen at dealer level.

You could try and reopen negotiations with Jeep directly and try to reach someone at a high level in the company rather than simply dealing with the customer assistance people who have little or no power to do anything. If you feel that isn't going to get you anywhere go back to the Dept. of Fair Trading and enlist their help.

It isn't going to be easy, you have to be persistent.

There's no reason to be putting oil in the gearbox, so the oil should still be the original factory fill. If you want you could drain a sample of the oil and have it analysed to identify what it is. I suspect the problem is related to its heavy off-road use rather than the wrong oil being used.

The towing capacity is set by the manufacturer based on things like the design of the vehicle, its rear axle load, the capacity of its tyres, the ability of its brakes to pull it up safely, and the effect of the loaded trailer on its attitude and stability.

You live in Victoria, so go the company's head offices in Port Melbourne in person and ask to speak to a customer assistance person. Phoning, e-mailing etc., just gives them a chance to avoid the issue, a face-to-face encounter is a different thing. There is no excuse for not being able to supply an oil pump, or tell you when they could supply one. Perhaps they haven't heard of aeroplanes and airfreight. Another suggestion now that the car is out of warranty and FCA clearly don't care about it, take it to an independent mechanic and get on the Internet and import the pump from the US yourself.

I wouldn't recommend a Captiva. The quality is not great, neither is the driving or fuel economy, and the Holden warranty does not come close to Korean-badged cars. If she's against a "cheap Korean car" point out that the Captiva is actually a Daewoo, from Korea.