I have an absolute lemon of a 2012 JK Jeep Wrangler. I've never pushed my dealership to cover things that aren't fair, but now the car is out of warranty it requires a new oil pump, which over a week later they still can't tell me when the part will arrive. No loan cars on offer either. I'm at my wits end. I've phoned Fiat Chrysler Australia, I've emailed them, I've left messages for the dealership manager to call me. What else can I do?
You live in Victoria, so go the company's head offices in Port Melbourne in person and ask to speak to a customer assistance person. Phoning, e-mailing etc., just gives them a chance to avoid the issue, a face-to-face encounter is a different thing. There is no excuse for not being able to supply an oil pump, or tell you when they could supply one. Perhaps they haven't heard of aeroplanes and airfreight. Another suggestion now that the car is out of warranty and FCA clearly don't care about it, take it to an independent mechanic and get on the Internet and import the pump from the US yourself.