Jeep Cherokee 2015 FAQs

Check out real-world situations relating to the Jeep Cherokee 2015 here, particularly what our experts have to say about them.

• Capped-price Jeep servicing?

  Fiat Chrysler, which handles Jeep in Australia, is working on what it describes as a "transparent" pricing program for its vehicles. It's close but I do not have an introduction date yet.

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• My Cherokee is a lemon and Chrysler have offered me a deal, what should I expect?

  They will most likely offer you the current trade-in value, which is $27,000 to $30,000, although you might get more for yours given that it has done so few kilometres. The only thing you can do in the circumstances is to negotiate hard and try and get as much as you can for the car. Unfortunately the company has the upper hand, because it can simply refuse to deal.

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• Jeep Cherokee electrical and servicing problems

  This is a disaster, and by your description of events I think you should either get your money back or be given a replacement car. Unfortunately that isn't the way it works in Australia where owners are mostly treated with contempt. Complaining to Consumer Affairs is unlikely to result in a resolution; they seem powerless to do anything when it comes to faulty cars. If it were America I'm sure your car would be regarded as a lemon and you'd have a much better chance of getting a resolution. As much as it might seem impossible I would recommend that you continue to deal with Chrysler, best to do it with head office while keeping the dealer in the loop. Chrysler has a responsibility to fix your car and it would seem they are not doing that. Try sitting down with the people responsible and ask for a plan of action to fix your car.

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