Ford Territory Gearbox & Transmission Problems

It's not normal; something is wrong with the car and needs further investigation to find the cause. The dealer has lost interest in your cars and is trying to fob you off. I suggest the dealer needs to check the driveline and maybe even the diffs.

I have had reports of others needing diff bushes, from what I can determine it's not an uncommon fault in the Territory.

I agree, high transmission fluid temperatures are the fundamental cause of the problem, and once the transmission fluid is burnt it needs to be replaced. Fitting an external cooler is usually enough to keep the temperatures under control.

Diffs and diff mounting bushes are known problems with the Territory, but I’m not aware that Ford has been replacing them free of charge. I would still advise you to contact your Ford dealer and request assistance in fixing the problems.