Ford Mondeo 2012 Problems

Ford was having heaps of trouble with its dual-clutch automatic transmission back then, so it would be wise not to take the risk of buying one. Holden was in just as much trouble with the torque-converted auto in the Cruze, and I would urge you not to go down that route either. Instead of those, consider a Toyota Camry.

The Mondeo is generally reliable, but the dual-clutch automatic transmission has been troublesome and I wouldn’t buy one myself. Manual no problem, but not the auto. If, as you say, it is under warranty take it back to where you bought it and have them investigate the noise you hear.

Getting Ford to do anything for you is going to be very difficult. The first thing to do it to request the dealer to ask Ford to cover the cost of replacing the transmission, or at least part of the cost. If that fails go direct to Ford's customer service people and make you request directly. If that also fails, as I suspect it will, talk to the people Bannister Law (ph: 03 8899 6050) who are conducting a class action suit about problems with this transmission.