Ford Mondeo 2012: Stuck in 1st gear

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The gearbox in my 2012 Ford Mondeo has become stuck in first gear. I took it to the Ford dealer who says it must be replaced, at a cost of $11,000. It's only done 11,000 km, but as it is out of warranty it is now my problem. The PowerShift transmissions are known to have problems. How can I get Ford to repair it outside warranty?

Answered by CarsGuide

24 June 2016

Graham Smith

Getting Ford to do anything for you is going to be very difficult. The first thing to do it to request the dealer to ask Ford to cover the cost of replacing the transmission, or at least part of the cost. If that fails go direct to Ford's customer service people and make you request directly. If that also fails, as I suspect it will, talk to the people Bannister Law (ph: 03 8899 6050) who are conducting a class action suit about problems with this transmission.

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