2013 Ford Kuga Pricing and Specs

It’s a dual-clutch auto similar to the ones that gave so much trouble in other models. As you say an auto transmission should last more than 80,000 km, it’s worth pursuing a claim for a replacement transmission.

You’re correct that a diff should last longer than six years, but how long it should last is open to question. To its credit Ford has offered to pay a portion of the repair cost. They won’t pay the whole cost of the repair as you have had six years of use out of the diff, and it’s now worn as a result of that use. There is no hard and fast rule that applies to your situation. The offer from Ford is based on the amount of wear and the projected life of the diff. You’re best to negotiate with Ford and hold out for the best deal you can get.

It’s the responsibility of the dealer you bought it from to repair it, he’s the one issuing your warranty. The automatic transmission in Fords has been an ongoing problem, and it would seem that the transmission in your car needs to be replaced. The bottom line is you need to sort it out with your dealer, if that doesn’t result in a satisfactory resolution go to VCAT.