My 2013 Ford Kuga diesel (82,000 km) is having problems with its auto transmission. It's shifting very erratically. Ford cancelled the transmission service halfway through and informed us would cost over $10,000 to repair. Looking at forums I can see problems and class actions with other transmissions they knew about but they deny the same problem with ours. Can you help or advise on whether we should make a claim or get it fixed? Surely a transmissions life is not 80,000 km.
It’s a dual-clutch auto similar to the ones that gave so much trouble in other models. As you say an auto transmission should last more than 80,000 km, it’s worth pursuing a claim for a replacement transmission.