Ford Fiesta FAQs
My 2011 Ford Fiesta Zetec is jerking on take off
Unfortunately, it sounds like you have one of the dreaded Powershift dual-clutch transmissions in your car. If that's the case, then this type of transmission behaviour is all too common and, we're sorry to tell you, is a sign that the gearbox is about to die.
Ford was hauled over the coals by the ACCC back in 2017 for 'unconscionable behaviour' regarding this transmission and its approach to dealing with consumer complaints about it. We'd be talking to Ford Australia's customer service department as it will have a standard procedure now for dealing with such problems.
All that said, your car is well and truly out of warranty now, but Ford knew years ago that it had a major problem with this transmission, so it's worth asking about compensation or help with repairs. The other piece of advice is to not sink too much money into the car, as the trade and consumers know it's a ticking time bomb and, as a result, this model is worth very little as a trade-in.
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Ford Fiesta 2011: When should I change the timing belt?
If it’s a diesel engine the change interval is every 10 years or 200,000 km, but if it is a petrol engine it is eight years or 160,000 km.
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Ford Fiesta 2011: Broken transmission
It’s only the dual-clutch transmission that’s affected, and Fiestas also had the problem. I’m guessing you bought the car secondhand, which is probably why you got no response from Ford. Contact the ACCC (1300 302 502) for advice.
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