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X3 Engine failure

Asked by Ken Burrows

After experiencing the problem with the VW DSG transmission, and VW's "head in sand" attitude to it, I got rid of my Passat. But I bought a BMW X3 diesel and find myself with a problem with the 2.0-litre diesel engine in that. It failed catastrophically at 158,772 km and only 600 km after the BMW dealer carried out a "timing chain campaign". The engine dropped an intake valve and then the other intake valve head came off and they jammed in the piston crown seizing the engine. BMW are denying any responsibility, despite the fact that in Europe and UK, this engine is failing frequently due to timing chain wear and "extension". The repairs are very expensive. It looks as though BMW and VW both attended the same "deny everything" course and are hoping they will not be seriously challenged. I will never ever recommend the purchase of either a BMW or a car that is part of the VW Group, because their total lack of product support and unwillingness to admit to a design problem.

Answered by CarsGuide

7 Oct 2016 Graham Smith

You need to get to the bottom of what caused the failure in your engine. It is all very well to assume it was caused by the timing chain wearing and stretching, but until you actually establish that as the cause you won't get anywhere with the carmaker. Have an experienced engineer inspect the damage and if they believe it is caused by the timing chain failure you have something you can take to BMW to argue your case for compensation. You also then have the option of going to consumer affairs to get their help.

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