Ford Territory: Ball joints

I HAVE been a service manager at a regional Ford dealer for the past four years and in that time we have never had a front brake hose failure on a BA/BF Falcon. We have had rear failures and there is a maintenance recall on sedans, which Ford has chosen not to notify customers about. The Territory front hoses are a safety recall and customers are being informed about these. Unfortunately, demand is outstripping supply and all Ford dealers have a waiting list. As for Territory ball joints, the wear rate may be considered excessive by modern standards, but how many HQ-WB Holdens dropped their lower balljoint and landed on the road on the lower control arm? Paint application issues are present for a BA/BF colour called Shockwave and many of these have been repaired due to a fault with the paint. People must have a short memory. Remember less than three-year-old Commodores from a few years ago when the metallic paint fell off? Remember the metallic blue 60-Series Land Cruiser -- on every one of those the paint fell off. Both the American-owned Australian manufacturers need to improve their relationship with customers.