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Mini Cooper 2013: Steering problems

I bought a 2003 Mini Cooper S in November 2013 with 27,000km. It has now done 66,800km and the power steering just stopped working. A bit of web searching revealed big issues in 2002-05 models in Britain and the US. Articles about thousands of cars affected in Mini forums mentioned BMW doing goodwill repairs and, in the US, extended warranties of 13 years or 150,000km. My dealership said it didn't matter what happened in the UK or US. I rang BMW Australia but they said I was not the original owner and the car did not have a full service history with BMW. I think it is most unfair that BMW Australia can take a sit-on-the-fence attitude when elsewhere a problem is recognised with the same vehicle. A replacement pump unit is about $1000 just to buy. This only slightly detracts from what is a great car to drive.

The web is causing all sorts of problems because overseas situations are rarely the same as Australia. I have been in touch with BMW Australia and even though your car is 13 years old and has not been regularly serviced by BMW, the reply is positive. Company spokeswoman Lenore Fletcher says: "The Cooper S has hydraulic steering and the overseas service campaign was with the electric steering on the Cooper. Nonetheless, if he takes it to a dealer we'll have a look and see what we can do."

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