Knock, knock, not fair

WHEN cars are fixed under warranty Ford pays the dealer for the work done, and usually approves the work before it's carried out, hence the dealer's reluctance to go ahead without first getting the nod from Ford. In that sense I don't think the dealer did anything wrong. As for the so-called fix, that's another thing altogether. They clearly didn't fix the problem to your satisfaction, so the first course of action is to take the car back to the dealer and ask them to do what they said they would do when you first took the car in. They accepted the job and told you they fixed it, so to now come up with the excuse that the car had been in a crash and that was the reason for the problem is a bit lame. If they persist with the argument, ask them to show you what is causing your problem and prove that it is the result of the crash.