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David ASKED THE GUIDE

Ford Kuga 2014: Turbo problems

I have a 2014 Ford Kuga Titanium with the EcoBoost 1.6-litre engine. The car has developed a blow-off valve noise when under normal operation. The Ford dealership has quoted my $5000 to fix the blow-off valve because the whole turbo needs to be replaced. The car is 6 months out of warranty and has only travelled 66,000 km. People have mentioned that I should claim that a vehicle of that cost shouldn't have a major engine failure in under four years and that it was not 'fit for purpose' under consumer protection laws. I bought the car second hand so not sure if the new 'Lemon Laws' apply. Can you provide any guidance or suggest the best course of action?

Graham Smith ANSWERED BY Graham Smith
21 September 2018

There are no lemon laws as such in Australia, and I don't believe you would have a claim on the basis of it not being fit for purpose. It really requires regular and repeated failures to qualify as a lemon or being unfit for purpose. But it is an expensive repair, just out of warranty, and at low kilometres. Give Ford a call and explain your concern, and request they cover the cost of the repairs as a gesture of goodwill.

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