The heater fan module has failed on my VYII Commodore SS with climate control air-conditioning. My Holden dealer has had one on back-order for the last 12 weeks and now tells me it will be a further four weeks before they can get their hands on it. Although l have complained to Holden Customer Support l feel my complaint fell on deaf ears. I have had to endure summer with no A/C in a $50,000 car. Is it common to have to wait for parts for a car six years old? What do you recommend l do next?
In the past carmakers have generally held parts for cars up to 10 years old, but that could be changing with the impact of things like the global financial crisis and the high cost of maintaining the inventory. The short answer is that you shouldn’t have to wait for such a part, and you certainly shouldn’t have to wait for what looks like being 16 weeks. That’s simply unacceptable. Go back to Holden Customer Support and demand their action, you could also seek out an air-conditioning specialist who might be able to fix your car faster and more cheaply.
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