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    2012 Ford Ranger engine failure

    Ford Ford Advice Ford Ranger Ford Ranger Advice Ford Ranger 2012
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    The turbo on my 2012 PX Ford Ranger Wildtrak recently blew on the way home from work. It has always been serviced at the same Ford dealership that it was purchased from new. When advised that the factory warranty was due to expire I was told to contact the dealership to purchase an extended warranty, which I did. I'm not too mechanically minded, so I accepted that the extended warranty sold to me through the Ford dealership was appropriate to cover my vehicle. Now that the damage has been done Ford won't take responsibility and keep saying its Allianz's problem that is the Insurance provider for Ford's extended warranty. I have since been told that Allianz will only contribute $5000 to the damaged vehicle and if I was to take out a loan vehicle through them that this was come out of my $5000 cover limit. I am still waiting to hear back from the Ford dealership as to the true extent of damage, but so far both Ford and Allianz are trying to wipe their hands clean of the issue. I feel extremely let down by Ford and now have the added task of trying to source a set of wheels for work to tow my trailer around whilst they sort out who/how this issue will be resolved. What are my next steps and whom should I be contacting to try and find out where I stand?

    Answered by CarsGuide
    24 April 2017
    Graham Smith

    The dealer should have told you that the extended warranty is not a Ford product; that it's a warranty provided by an independent insurance company, in your case Allianz. Ford has no role to play when it comes to the Allianz warranty; you need to talk to Allianz and the dealer. You should also read the warranty to establish exactly what is covered and for how much. Aside from the warranty issue Ford has a responsibility under Australian consumer laws to cover the car, even if the new car warranty has expired. You could try for a good will or part payment of the repair costs from Ford.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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