Ask The Guide

Nissan spokesman Chris Jordan can clear up the misunderstanding: "We do not instruct Nissan dealers to do any specified oil change on Xtronic (CVT) transmission in the 2013 Pulsar. Dealers are able to monitor any potential CVT deterioration via computer when analysing data at service. We do, however, recommend dealers inspect (and if necessary replace) CVT fluid every 100,000km in cases of high loading on the transmission, such as towing or off-road use."

I’m also putting out the call to Prado owners. This is a new problem, and the replacement unit is likely to be updated. But make sure it's logged in the service record in an unlikely event of future dramas.

Electrical problems can quickly become costly but you will notice a big step down in comfort and class if you downgrade to a Hyundai. It's a sensible move on the budget front but make sure you understand the implications — take a long test drive in the Accent before you commit.

You need to have the car repaired, there's no option. Refuse to give the loan car back until your car has been repaired, and ask the dealer to pressure VW into airfreighting the ECU in. It's absolutely unacceptable that VW cannot supply a part for three weeks. If they don't have the part available in a warehouse in this country they should be prepared to airfreight it in at its expense.

The VE sounds like a good car that's been well looked after and would be a good car for a growing family such as yours. I will assume it's a V6, in which case the main thing to be concerned about is wear to the camshaft timing chains. They're a known problem and cost $2000 or so to replace if they do wear. You can tell if they're worn as the engine runs poorly because the cam timing is thrown out. Other than that the VE is quite sound.

You're a member of a large club. I would approach Holden with the view of having them replace the gearbox for free as they have done with many other Cruze owners. Because of the age of the car, they might not replace it for free; they're more likely to make you an offer to cover part of the cost of replacing the car.

The recall was to inspect the front-end on the Territory when it became obvious there was a widespread problem with the front lower balljoints wearing out prematurely. It related to the early models, which included yours. It was an inspection and some balljoints that were worn were replaced, but it didn't fix the problem. The balljoints still wear and as a rule require replacement every 75,000 km or so for the rest of the car's life. There was change to the design of the Territory front-end in in 2010 and that fixed the problem. I doubt you'll have any joy getting Ford to replace the joints for you free of charge; your car is now 11 years old and well out of warranty.

The carmaker is required to make a reasonable attempt to fix the problems that arise. If that has been done, and it seems that it has, you have no chance of getting a replacement vehicle. Replacing a vehicle almost never happens, so don't pin your hopes on that happening. You can get an extended warranty for longer than 12 months; the dealer should be able to do that for you. Although you might be feeling let down by your current experience with the Jeep it doesn't mean that you will have more problems gong forward.

We aren't getting reports of problems with the latest model, the reports we have had relate to 2010 models or so. That said, I would be wary of buying the Cruze, the best thing about them is the cabin size. I would go for the Lancer first and Pulsar second, the Cruze a long last.

It would be nice to think that carmakers would own up to problems with their cars, but they always seem reluctant to do so, and our consumer laws are so pathetic that there's no incentive for them to do so. I would take the car to one of the diesel mechanics you refer to and have it repaired by them. I would expect they would be less expensive than the dealer.