Ask The Guide

It's very low mileage for the age of the car, is it genuine? If it is I would suggest a value of $8000-$10,000, depending on the condition.

Only you can know how the sensor was damaged. If a car had reversed into it you should be able to see some other damage in the area around the sensor, but there might not be any other damage visible if it was knocked or kicked as the dealer has suggested. The new car warranty doesn't cover accidental damage like that you car has sustained, and I'm not surprised Renault has refused to cover the cost of repairs.

Sorry to hear about your problem, but thanks for telling us about it. Broken timing chains are a concern with VW engines, and it's hard to know if the changes highlighted in the dealer bulletin provided the answer.

We contacted SsangYong to see what we could find out about their parts supply, and were told that there were no problems with it. They believed there was a communications breakdown in your case and are keen to resolve the issue with you.

We haven't had any other reports at CarsGuide, but we have seen plenty of complaints from owners of Outlanders regarding poor radio reception.

From what you say it would seem that Mitsubishi is attempting to fix it, but I am also guessing that they don't really know how to cure the problem.

I would suggest you either ramp up the pressure, on the company, as four months is way too long, or consult a radio specialist about it.

I understand you can fit a new lock barrel without any other problems.

It's you against city hall, I'm afraid.

It would seem that you had a good case for a refund or a replacement engine or vehicle, but that won't happen without a fight.

You have to reach a resolution with Jeep, it won't happen at dealer level.

You could try and reopen negotiations with Jeep directly and try to reach someone at a high level in the company rather than simply dealing with the customer assistance people who have little or no power to do anything. If you feel that isn't going to get you anywhere go back to the Dept. of Fair Trading and enlist their help.

It isn't going to be easy, you have to be persistent.

A VW spokesman informed us that the voice function is standard on the Highline, but an accessory with the media unit on the Comfortline. It would explain it if yours is a Comfortline model.

The Silverado and Ram are low volume imports and not backed up as well as cars from the big carmakers with parts etc. Your best course of action is to shop around.

CarsGuide does not operate under an Australian financial services licence and relies on the exemption available under section 911A(2)(eb) of the Corporations Act 2001 (Cth) in respect of any advice given. Any advice on this site is general in nature and does not take into consideration your objectives, financial situation or needs. Before making a decision please consider these and the relevant Product Disclosure Statement.

We asked Mercedes-Benz for an explanation and a spokesman told us that the GLC SUV tow rating has always been 2000kg, which is what is reflected in the company's technical documentation delivered with the car, and on the Australian website.

The overseas rating is 2500kg, which is what you may have seen on the German site.

The company doesn't adopt these numbers due to our local towing rules. As a result the towing rating for Australian-delivered cars is less.