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Is accidental damage covered by warranty?

Asked by G. Neeraj

My 2016 Renault Koleos Intens recently started displaying a sensor problem on the dashboard. We got it checked by a local dealer, not the seller, who told us that one of the front sensors has been damaged by either another car or by kicking by a shoe. There is small dent on one of the front sensors but there is no scratch mark anywhere around it. There has been no accident or hit on the front part either. How did this sensor get damaged? And how it is affecting the rear sensors? Who should cover it? The warranty on it is for five years. I am disappointed with their response.

Answered by CarsGuide

31 Mar 2017 Graham Smith

Only you can know how the sensor was damaged. If a car had reversed into it you should be able to see some other damage in the area around the sensor, but there might not be any other damage visible if it was knocked or kicked as the dealer has suggested. The new car warranty doesn't cover accidental damage like that you car has sustained, and I'm not surprised Renault has refused to cover the cost of repairs.

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