Are you having problems with your Subaru? Let our team of motoring experts keep you up to date with all of the latest Subaru issues & faults. We have gathered all of the most frequently asked questions and problems relating to the Subaru in one spot to help you decide if it's a smart buy.
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As we promised when you first contacted us regarding this problem we got in touch with Subaru and asked for an opinion on the noise on your car. We understand that they had a technical rep drive your car and talk to you about the problem, which the company says is “normal”. They have also agreed to change the clutch, despite the belief that it’s unlikely to fix the problem. It seems from what we have been told that the noise is a harmonic problem in the drivetrain and can’t easily be fixed by swapping parts.
The speedo is allowed to read up to 10 percent higher than the real speed of your car, plus 4 km/h, and there’s nothing you can do about it. A GPS, which is more accurate, can be a useful guide to your real speed.
First, you need to have it checked out to find out exactly what is wrong, there’s no point in guessing. The cost of catalytic converters, particularly genuine factory ones, is very high and the cost you quote doesn’t surprise me, but it is possible to source non-factory parts and they work just fine at a fraction of the cost. I would also suggest you take it to an independent Subaru mechanic to have it checked. They will have the clues on replacement converters if that is indeed what you need.
Clutches are considered wear and tear items; they wear out. It’s really a matter of whether they have a reasonable life span or not. Yours has done 90,000 km, which is in my view quite reasonable, and you know little of how it was treated before you bought it, so you have no real chance of claiming Subaru was at fault.
Here's Subaru's answer: "As with most brands gearboxes are not totally sealed units. If the vehicle is exposed to very heavy sand, the clutch may fail and sand could be evident during replacement." From that you should get the message that you shouldn't attempt to drive through heavy sand.
We have had previous reports of this issue and have approached Subaru for their comment, which was that they were not aware of a problem. They also advised that owners should only use Subaru- approved globes, suggesting that any problem that might exist was related to non-factory globes.
We don’t have ‘lemon’ laws in this country so you need to work through the laws in each state relating to consumer rights, and based on what you say has happened to your car you would appear to have a strong case against Subaru. Before you go that far, however, you should try to resolve your issues through the dealer, and if that fails, through Subaru.
Under the Australian Consumer Law introduced in January 2011, a consumer can request a refund or a replacement for persistent problems if the car doesn’t do the job it’s supposed to do.
Without being able to listen to your car I can’t say I have or haven’t heard it before, but it seems clear from what you say that Subaru is aware of the noise. You would have to wonder why they removed the gearbox, twice at that, if they believed it was nothing to do with the box, and why replace the clutch if, as they say, it won’t fix the problem. I’ve sent your complaint off to Subaru and asked for a report on your car. Hopefully that might get an answer.