Renault Problems

Do you have the original papers you signed when you bought the car, they should show the odometer at the time you took over the car. That would be your starting point.

When you take it in for service ask them why there should be a discrepancy.

You would likely pay $24,000 to $27,000.

It’s still under warranty, so take the Koleos to your dealer to have it checked.

No. While it’s annoying and potentially damaging there’s no quick fix for your problem. It’s clearly an intermittent one, and they are the most difficult for mechanics to trace and fix. I suggest you talk to the dealer, and also Renault’s technical support people, to make sure they understand your concerns and are actively trying to fix it.

You don’t say what the transmission is, but I will guess that it’s a CVT, which was one of the automatic transmissions offered by Renault in 2011. I haven’t heard of such a problem with the transmission of the Koleos before, and it could be that it needs servicing and the oil replacing. Take it to a Renault dealer and have it checked.

It sounds about right to me. Replacing a clutch in a car today is not a cheap exercise.

Every car has to meet the Australian safety standards before it can be sold here. It doesn’t matter whether it’s made in France, Japan, Korea, or Outer Mongolia. If it doesn’t meet our standards it doesn’t get in. It is possible to get the approval to sell here based on testing that has been done overseas, in places such as Europe, which is where the Koleos was tested. There is no reason to fear that the Koleos doesn’t meet our standards, or that it is unsafe in any way.

If you’ve got doubts about the Nexen tyres you could try the Michelin Primacy.

A mechanic/dealer equipped to service these cars will use the equipment to reset the service indicator.

That is appalling service. If the required parts were not available here they should have been airfreighted in. Contact Renault's customer help service and ask for their help. (Ph 1800 009 008).