What's the difference?
This is the first real Mercedes-Benz GLE. It's the second version of the SUV, but the last one was really just a big update of the old ML, and it never really soared to the heights it could have as a result of that.
But this new version - the 2020 GLE - is exactly that. It's new.
The exterior is new. The engines are new. The underpinnings are new. The interior - yep, you guessed it - new.
The big question is, though, is the GLE a competitor now? Can it stand up against the BMW X5, Maserati Levante, Porsche Cayenne, Range Rover Sport, Volvo XC90 and even the VW Touareg?
Let's find out.
Volvo is a brand that has some strong images associated with it. High-end safety, five km/h below the speed-limit-driving-styles, sitting close to the steering wheel, sweater-sets, ‘bloody Volvo driver’ expletives… ahem (present company excluded, of course).
Those who are watching the brand closely know those images are almost defunct because that’s old Volvo and this is new Volvo.
Comfort and safety still appear to be at the top of the brand's priority list but style is being retuned to make this medium-sized SUV a true competitor against its luxury rivals, the BMW X3, Audi Q5 and Lexus NX.
I’ve been family-testing the new Ultimate B5 Bright grade for the last few weeks and have thrown road-trips, kids and pets at it!
In this review I’ll unpack how the XC60 has handled life with my family of three.
All told, the Mercedes-Benz GLE 2020 model is an improvement in many ways over its predecessor. It's safer, more high-tech, considerably more luxurious and practical inside, and offers better value, too.
But, in 300d guise at least, it's let down by a slightly underdone engine, and suspension that just doesn't do a good enough job on rougher roads. It's close, but not close enough to be best in class.
Maybe that'll be a different case for the higher-grade versions with the most high-tech engines and the tricky optional suspension... we'll have to wait and see.
The Volvo XC60 Ultimate B5 Bright is a fine example of a family car that actually caters to families. There are plenty of practical features inside to help everyday living and it has a good amount of occupant and boot space for the class. I like how it handles on the road and its running costs are reasonable for a luxury SUV. It's not as flashy as its rivals but it's still stylish.
My husband and son spent a lot of time in the XC60 and they have enjoyed a high-level of comfort on our journeys together. We all love the built-in booster seats in the back row because of the independence they offer.
You can make your own mind up about the styling of the new GLE. It's certainly more aggressive than the model that came before it, and Benz claims that it's the most aerodynamic SUV in its class.
The models on test were all fitted with the AMG styling pack and the bigger 21-inch multi-spoke wheels, and from some angles it's a striking car. I particularly like the way the rear-end treatment has worked for the GLE: the triangulated tail-lights, the lower bumper and the rear glass all work together well.
In profile, the GLE is quite challenging to look at. The rounded window-line is a bit awkward, and somehow the wheels just don't fit with the bulky guards (though I do like the way the AMG 21s poke out a bit at the back).
The front sees the diamond-style treatment to the grille for the AMG Line versions, but there's a lot of black plastic on the bumper, and the headlight shape gives it a bit of a droopy-eyed look. Is it just me, or is it a bit of a Bassett Hound?
It is a bigger car than before - 111mm longer (now 4930mm - and on an 80mm longer wheelbase, now 2995mm), and it's 15mm wider but 31mm lower - and it looks more substantial as a result. I'm just not sure it's pulling off its bulk as well as it could.
So the outside is pretty, er, interesting. We had comments from passersby to that effect, too, and in our comparison test it was the consensus of our team of experienced testers that the GLE had some challenging exterior design elements.
But inside is where the best bits hide, with a lot of luxury finishes, materials and technology giving the GLE some wow factor that its exterior design arguably misses out on.
The XC60 looks mature and graceful with its wide stance and well-proportioned body. The pronounced bonnet and stylish grille confirm its luxury SUV credentials.
The LED headlight design has been inspired by ‘Thor's Hammer’ (gotta love that Scandi heritage!) and the chrome accents around the windows accentuate the optioned darker tint.
Despite having a stately kerb-side presence, it’s not a boring looking car. The 20-inch dual-coloured alloy wheels and sleek body panelling help the XC60 appear almost sporty. Overall, its exterior design looks like it will age well.
The interior style of the XC60 can be summed up in two words - understated elegance.
The cabin isn't as flashy or wowing as some of its rivals and that might be because it lacks the visual impact of customisable ambient lighting, or because the chunkier dashboard looks more solid and dependable than sleek and fancy.
Regardless, the high-quality leather-accented upholstery and trim options elevate the space to earn the 'luxury' tag.
There is a plethora of soft-touchpoints throughout the car and visual highlights like chrome accents, an illuminated crystal shifter by Orrefors and a solid-feeling steering wheel.
The cabin presentation and pragmatism is excellent in the new-generation GLE. There was an existing version on site for us to compare, and to say it's like night-and-day would be generous to the old model.
A lot of that comes down to the MBUX twin 12.3-inch screens on top of the dash - one for all the driver instrumentation and controls, and the other for sat nav, media, car controls and other settings. They look great, and there are multiple ways to control them: the steering wheel controls, the touch pad between the front seats, the screen in the middle is touch-capacitive, and there's the much-bragged-about “Hey Mercedes” voice control system.
But it's more than just the screens: the finishes and materials used in the GLE are exceptional. The plastics are excellent, the brushed aluminium treatment that runs the width of the dash with ambient lighting, the surrounds on the vents (oh, so many vents!) - it all works so well together. But the open-pore wood finish is my favourite element, adding a touch of ruggedness that's also plush and luxurious.
The test cars all had the high-end leather treatment and optional bolster-heavy seats, and they're okay, but a little fiddly to adjust. I guess that's the beauty of driver profiles - the car will remember your favourite settings and make the adjustments as you get in or out by detecting the key.
There's also excellent storage throughout - the door pockets in all four doors are huge, there are cupholders front and rear, and loose item storage is decent, too. Plus there are heaps of USB-C (fast charging) ports up front and in the back.
Speaking of the back, the cars at launch all had the seven-seat package, which might appeal to you, or not. It's more than just a couple of seats in the back row, because it includes electric seat adjustment for the second row, with slide and recline functions allowing you to prioritise second- or third-row space.
The space in the second-row with the seats set as far back as they can go is excellent. There's heaps of room for someone my height (182cm) to sit behind a similar sized driver with ample knee room, headroom and shoulder room. You'll be able to fit three adults across the back, or if you have kids, there are three top-tether points and outboard ISOFIX child-seat anchors, too. No child seat restraints in the third row, though.
Whether you choose the five-seat or seven-seat option, the boot space remains the same at 825 litres with five seats in play. All models have an electric tailgate, too.
And if you're curious about the third row, it should be fine for anyone shorter than 175cm for shorter drives. It's not super spacious back there, and should be considered a 5+2 option. Really need a seven-seat Merc? You could get a GLS if you can afford it, or go for a V-Class luxury van. Go on. Do it!
Families will appreciate the XC60's cabin. Both rows of seating are roomy for the class and the front seats are supportive and comfortable with multiple adjustments available.
However, there is an electric toggle dial that controls the lumbar-, side-, and under-thigh supports as well as the massage function, but flipping between modes can be a bit confusing at first.
I enjoy having the practical two-position memory function on both front seats, as I’ve been travelling a lot with my husband and the heat/ventilation features on the front seats have been great during a recent run of strange weather.
The back seats are well-cushioned and the bench is wide with three adults being able to sit without too many grumbles.
I have plenty of room for my 168cm height and my seven-year old is able to get in and out without any trouble thanks to the higher ground clearance.
Our absolute favourite feature is built-in child booster cushions in the outboard seats. They have two height positions to accommodate different heights/weights and it’s been wonderful for my son to have the autonomy of buckling himself in. But also just awesome for my husband and I because it’s one less thing to think about!
Storage throughout the car is good for the class with the front enjoying a mid-sized middle console, large glove box, two cupholders and two large drink bottle holders. The extra-large storage bins in the front doors are also very handy.
In the rear, you have two retractable cupholders in the fold-down armrest, two map pockets and two drink bottle holders in each door.
The other amenities are great with the individual climate control and four sets of directional air vents – ideally located on the back of the centre console and on the B-pillars.
Charging options are solid with both rows enjoying two USB-C ports and the front also getting a 12-volt outlet and wireless charging pad. The boot has a 12-volt socket, too.
Onto the other technology, the 9.0-inch touchscreen multimedia system is responsive and relatively easy to get around once you spend some time with it. Along with the Google subscription, you also get wired Apple CarPlay and Android Auto.
The 12.3-inch digital instrument cluster shows the navigation map and the head-up display incorporates directions, which is great.
The cluster itself isn’t customisable, though, and I like fiddling with things like that to personalise the driving experience.
Another practical feature is a secondary key fob which can be programmed to control the maximum speed the car can travel and the audio volume.
I'm sure this would be handy for parents of any P-platers out there who often borrow the family car.
The key fobs are easily distinguishable. too. The spare for our test vehicle is a bright orange colour, so there are no 'whoops, I grabbed the wrong key' arguments, either.
The boot space is a great size at 483L offering plenty of room for holiday luggage. The back seat has a 60/40 split and a ski-port to open up storage options.
The loading space is level and there is a temporary spare tyre underneath the floor. You can adjust the height of the car using the air suspension and I love a powered tailgate.
One thing that's really neat about the new Mercedes GLE range is that the brand has decided to specify each of the models exactly the same - that makes it simple for consumers, because essentially you're just paying more for a better engine.
That means the extensive standard equipment list is the same whether you choose the 300d entry-level diesel model at $99,900 (plus on-road costs), the mid-range petrol 450 model at $111,341, or the current range-topping six-cylinder diesel 400d at $118,142.
That may seem like a pretty slim range, but you can expect Mercedes-AMG to offer two additional performance-oriented models - the GLE 53 and the GLE 63 S - in 2020. And, for context, the current BMW X5 ranges from $112,990 to $149,900, while the Porsche Cayenne lineup spans from $117,000 to $242,000.
Standard equipment includes the company's MBUX multimedia system with dual 12.3-inch screens, LED lighting with adaptive high beam headlights, 20-inch alloy wheels, a power tailgate, 360-degree parking camera, colour head-up display, the company's 'Artico' leatherette upholstery with heated front seats, DAB+ digital radio and Apple CarPlay and Android Auto.
There are multiple ways to personalise and customise your GLE, but one that's expected to attract a lot of custom is the “7 Seat Package” which adds third-row seats for people up to 180cm tall, and also incorporates electric second row seat adjustment (tilt and slide) and electric seat folding. The pack is $3900.
Other option boxes include the AMG Sport Package ($9900, comprising an AMG bodykit, panoramic roof, wireless phone charging and leather upholstery), the Night Package ($4800, adds black exterior accents), the Vision Package ($4200, including panoramic roof, wireless charging, 13-speaker Burmester sound system) and the Energising Package Plus ($6200, adding multi-contour front seats with massaging, heated armrests, air fragrances).
There are four variants for the XC60, split evenly between the B5 petrol engine and the T8 plug-in hybrid. Our test vehicle is the top-spec Ultimate grade coupled with the B5 petrol engine.
Without any packages, this combination will cost $80,990, before on road costs, which is a $1000 price hike for the 2024 model year.
The standard features list for the XC60 is robust and there are some great premium features, like the electric and heated front seats that feature electrically adjustable under-thigh support, lumbar support and side-bolster support.
The front seats also have a two-position memory function, which I find helpful whenever I share the driving with my husband as there is no hassle for me to get back to a comfy driving position after he drives!
Other premium features include a heated steering wheel, pre-entry climate control (perfect for those super-hot days), premium leather-accented and high-quality trims to choose from.
The technology highlights include a complimentary four-year subscription for the built-in Google Assistant, Google Maps and Google Play Store which are accessed via the portrait-style 9.0-inch touchscreen multimedia system.
There is a 12.3-inch digital instrument cluster, wired Apple CarPlay and Android Auto and a very handy four-zone climate control system.
Other practical features include a handsfree powered tailgate, keyless entry, keyless start, coloured head-up display and a ticket holder on the windscreen, for those odd occasions where you have a physical ticket!
Now, here come the optional packs our model has been fitted with. There’s the 'Climate Pack' for $150 that adds headlight cleaners and a 'Lifestyle Pack' for an additional $13,800.
The latter sounds expensive but you get some lovely features in the pack, like a panoramic sunroof, improved Bowers & Wilkins sound system, Nappa leather upholstery, front seat ventilation, front seat massage function, air suspension and tinted rear windows.
Add on $2050 for the 'Thunder Grey' paintwork and it slides in at $96,990, before on-roads. and that places it towards the top-end of the market compared to its rivals, but the BMW X3 xDrive30i M Sport still just beats it with a $97,900 price tag.
Powering the Mercedes-Benz GLE is a selection of engines, with petrol and diesel offered.
The entry-level power plant is the 300d, which uses a 2.0-litre four-cylinder turbo-diesel engine with 180kW of power (at 4200rpm) and 500Nm of torque (from 1600-2400rpm). It has a nine-speed automatic transmission and all-wheel drive as standard.
The range-topping diesel is a thumper. It's the 400d, which runs a 2.9-litre turbo-diesel six-cylinder with 243kW of power (at 4000rpm) and 700Nm of torque (from 1200-3000rpm). It also has a nine-speed auto and AWD standard.
The sole petrol model at launch is the 450, which employs a twin-turbocharged 3.0-litre in-line six-cylinder engine with 270kW of power (at 5500rpm) and 500Nm (at 1600-4500rpm). It uses a nine-speed automatic transmission with AWD, but this version is the only one with mild-hybrid tech, using 48-volt EQ Boost tech to help add 16kW and 250Nm for short stints of added performance (0-100km/h in just 5.7 seconds, apparently), and allowing the engine to shut off under light throttle or lift-off situations.
If you plan to tow, there's a factory-fit tow pack available that allows 750kg unbraked and 3500kg braked towing across all grades. This pack is the one from the factory - remember that - and it costs $1900. If you instead fit one as an aftermarket fit, the figures are 750kg/2700kg respectively.
Volvo is aiming to offer only fully-electric powertrains from 2026 and the new XC60 B5 petrol variants feature a mild-hybrid element designed to improve fuel economy, especially in stop-start traffic.
Our test vehicle has a 2.0-litre, four-cylinder, turbo-petrol powertrain with a maximum power output of 183kW and 350Nm of torque. It’s an all-wheel drive and has a smooth eight-speed auto transmission.
Fuel consumption varies between the models, as you'd expect.
The 300d is the most frugal of the mix, with an official combined cycle fuel use claim of 6.9 litres per 100 kilometres. The 400d, with its bigger six-cylinder diesel, is said to use 7.7L/100km. The 450 petrol model has the highest claimed fuel use, at 9.1L/100km, and that's despite the fact it's the only version of this trio to bring electrification into the mix with the EQ Boost 48-volt mild hybrid system.
On test at the launch of the GLE we saw a displayed return of 9.4L/100km for the 300d model, but there was a fair bit of country road and highway driving in the mix.
All versions of the GLE are fitted with an 85-litre fuel tank.
The official combined cycle fuel figure is 7.6L/100km and my real-world usage averaged 8.1L/100km.
That’s pretty economical given that I cover a good mix of open road and urban driving and am not precious with the power.
Based on the combined cycle number and the large 71L fuel tank, expect a driving range of around 934km. To give you an idea of time between fills, I drove it for 14 days before having to fill up.
You can’t sneak in any blends or lower grade fuel though as Volvo recommends a minimum 95 RON premium unleaded be used.
The launch drive was limited to the 300d variant, though I did get a chance to sample the version with air suspension, as well as the model with the standard steel suspension.
Now, before we get too nerdy, this is an important element for a luxury SUV. Ride comfort is arguably as vital as effortless power. And, sadly for the GLE, neither model sets any benchmarks for suspension control and comfort.
The steel-sprung model doesn't have adaptive suspension at all, meaning that it can be bouncy, wobbly, unsettled and stiff all at the same time. The country road I sampled it on showed that the standard suspension offered up a quite nervous experience, never feeling as settled as a luxury SUV really ought to.
The air suspension version is definitely better, but still not as good as a BMW X5, Audi Q7 or VW Touareg. It lacks the body control and comfort that a true luxury SUV ought to offer.
Now, that might matter to you, or it might not. You might think the look of the car - with 20s, 21s or 22s filling the guards - is more important than how it deals with lumps and bumps. But it's our job to tell you how the land lies, and the GLE simply can't match the better SUVs in this segment as a driver's tool.
There is another level of suspension which the CarsGuide team (myself included) hasn't yet had the chance to sample - the E-Active Body Control system, which includes curve-tilting so it can make the car feel level through corners, and a system that'll scan the road ahead to predict bumps and lumps and prime the suspension to deal with it. That system is $13,000... and, while I haven't sampled it yet, it's my hope that it makes all the difference to the GLE.
So, what about the other driving elements? Well the steering is light and accurate, and decently responsive at low speeds or highway pace, and you're never left guessing as to what'll happen.
The engine, too, is decent - a 2.0-litre with 180kW and 500Nm is nothing to be sneezed at - but in a vehicle this large, with a kerb weight of 2165kg, and with a nine-speed automatic taking care of forward progress, it can be a busy engine.
That's because the transmission will shuffle between ratios when you encounter a hill as it doesn't quite have the grunt to simply stick in a gear and tug you along. It's not that big of a deal, and the transmission is smooth enough and pretty hard to catch out, but it is a little less effortless than a six-cylinder would no doubt be.
All in all, I was left wanting more from the drive experience. Maybe the higher-grade models with the highest-grade suspension will prove a better flag waver for the new-generation GLE.
The XC60 is a relaxing car to drive, it does what you expect it to do most of the time. It has enough power to handle open-road touring with ease and while the suspension is on the firmer side, the ride feels well-cushioned.
The only time it skips a beat for me is when you're easing off the accelerator, slowing down, but then need to pick up speed again.
Say, when you find a gap in traffic and begin to merge. There can be a short delay before acceleration happens and it feels somewhat clumsy. But these moments are few and far between.
The cabin is quiet, with minimal wind and road noise. Our family had no issues chatting. It only gets loud inside when heavy rain hits that big panoramic sunroof.
Adaptive steering makes the XC60 feels nimble and horribly tight city streets less daunting. It’s easy to manoeuvre in a small car park, as well.
The clear 360-degree camera system and sensitive front and rear parking sensors also help to make light work of a parking.
Mercedes-Benz stands by its three-year/unlimited kilometre warranty plan, stating at the launch it has no plans to extend it to match what most of the mainstream brands now offer (five years). But it's not alone in the luxury segment in that regard.
The big point the company's local reps made was that they're trying to lower the cost of ownership for customers through servicing packages. You can pre-pay them, or you can pay as you go (PAYG).
The GLE requires maintenance every 12 months or 25,000km. The pre-pay option is $2700 for the first three years/75,000km of maintenance or, if you decide to PAYG, the costs are $850, $1200 and $1250 (totalling $3300 over the same period). It makes sense to pre-pay then, and you can bundle the cost into your finance, too, so you'll notice it less.
There is three years roadside assist included at no cost if you buy the car brand new, as it coincides with the warranty period.
It’s not often common to associate a luxury brand with reasonable on-going costs but the Volvo XC60 is offered with very competitive pricing and terms.
The five-year/unlimited km warranty is normal for the class but you can pre-purchase a three-year/45,000km or a five-year/75,000km servicing plan.
The three-year plan is priced at $1750 (averaging $583 per service) and the five-year plan is priced at $3000 (or an average of $600 per service). Both plans are cheaper than a pay-as-you-go option and are inexpensive compared to some rivals.
Servicing intervals are good at every 12 months or 15,000km, whichever occurs first.