2007 Mazda CX-9 Pricing and Specs

It sounds like there’s a bit of confusion here over what actually caused the glass to break. It’s not entirely unknown for sunroof glass to shatter in extremes of heat or vibration, and other times, a car that has been poorly repaired after a crash can put stresses on the glass it was never designed for. The glass could simply have been struck by a flying rock or piece of debris. How you interpret those things will determine whether you think the breakage is a valid warranty claim or not. The fact that the dealership that examined your car can’t say what those 'external factors' were, only deepens the mystery.

In the end, I approached Mazda Australia with your case, who agreed to take a second look at the circumstances. The good news is that Mazda has applied the benefit-of-the-doubt judgment and agreed to fix your car under warranty.

But it’s worth mentioning that any car owner unhappy with the service or consideration given by a dealership doesn’t have to let it rest there. All car brands have a customer service department, and this should be your next port of call. From there it’s on to the ACCC. In some cases it’s worth getting an independent inspection of any damage to try to come to a conclusion over what really happened. The State motoring clubs are a good starting point for this service.

Mazda is unlikely to introduce a sedan larger than the Mazda6, due to the declining sales of larger sedans globally in favour of SUVs.

However, with Mazda marching upmarket and its ties with Toyota strengthening, a joint-venture project with Toyota or even Lexus, using Mazda's new rear-drive platform and inline six-cylinder engine range, may make a model-sharing luxury flagship – a modern-day 929 in other words – a possibility.

But there are currently no plans that we know of pertaining to such a model, sadly.

We hope this helps.

Mazda introduced this version of the CX-9 in mid-2016. There have been a couple of facelifts since then (including some specification and model shuffling, as recently as late last year) but there probably won’t be an all-new CX-9 for at least another few years. Based on the previous model’s eight-year lifespan, you could figure on 2024 or so for an all-new CX-9 and you might be getting close.