What's the difference?
For those merely gazing up to the lofty, ivory-tipped towers of high society, it would be easy to think that the mere ownership of a plush, premium vehicle, like the Lexus LC 500h for example, is a reward in and of itself.
The truth, though, is that Australia's premium manufacturers then sweeten the ownership pot even further, often inviting new owners into a secret club filled with tickets to exclusive events, seats at the fanciest of dining tables and concierge-style car maintenance, to name but a few of the perks on offer.
Lexus, though, sits atop the pile when it comes to offering ownership perks to its owners, and now more than ever, with the brand's existing Encore Club today welcoming a new and more-exclusive tier, called Encore Platinum.
We'll circle back to all of this under our 'Ownership' sub heading, but the short answer is that anyone who has bought a RC F, GS F, LX, LS or LC, like this 500h, since January 1 this year is automatically signed up, and is in line for some serious goodies.
Perhaps the most pressing question, though, is will it be the new ownership program that lures customers into a LC 500h? Or can the luxurious Lexus performance coupe stand on its own four wheels?
Let's find out.
The first-generation Volvo XC90 remained on sale for 12 years in Australia before being replaced by the handsome second-gen version that recently clocked up a decade of sales.
There’s a reason for the longevity. People love the Volvo XC90. It is a reliable seven-seat family-friendly SUV with a premium bent. You’ll spot loads of these at fancy private school drop off.
Volvo has extended the life of the second-gen XC90 with a significant late-life update. It adopts some features from its stablemate, the similarly sized and positioned EX90 electric SUV.
It doesn’t get a fully-electric powertrain but you have the choice of a mild-hybrid grade that acts as the range opener and the well-equipped T8 Plug-In Hybrid I’m testing.
Interestingly, a number of this car’s rivals have had their lives extended, too. As many carmakers pour billions into EVs, they’ve taken to delivering major updates to older internal combustion platforms rather than developing all-new underpinnings. The Audi Q7 and BMW X5 are other examples of this.
For the update, Volvo has ushered in a front-end design refresh, a fresh take on the interior, new multimedia and safety tech, a light tweak to suspension and new colours and wheels.
But is this enough to keep premium SUV buyers interested? Let’s find out…
A truly fuel-efficient performance car, who’d have thought? There are some obvious trade-offs for trying to exist in two seperate worlds, but the Lexus LC 500h largely handles its dual roles with aplomb.
It’s a credit to Volvo that the XC90 feels like a new car, even with its older underpinnings. This latest update has successfully addressed areas that needed the most attention, namely the multimedia system, interior and exterior design. The electric driving range now feels somewhat old school compared to the numbers some manufacturers can achieve these days. A lot of PHEVs now exceed 100km EV range and buyers are starting to expect that. And setting up the third row takes way too much effort to want to do it regularly. The new Volvo XC90 is a comfortable, engaging and properly premium family SUV and the updates have only improved what was already a solid offering.
It's a little curious, the LC 500h. For mine, it's stunning from a distance. All gleaming alloys and bulging rear arches and sharp snout angled downward like its caught the scent of its prey.
But weirdly, it can start to look a little less impressive the closer you get to it - a little swollen and vague in its lines. It's very likely it's eye-of-the-beholder stuff (fellow CarsGuide scribe Richard Berry adores it from every angle, for example).
Inside, the front of the cabin is a busy but stylish space, with multiple textures layered on top of each other to produce a premium-feeling, sporty space. The low-feeling dash juts out, giving the front passengers an ensconced, cockpit feel.
Everything is predictably leather-wrapped and lovely, and while it's not as streamlined as, say, an Audi interior, it's not without a genuine sense of Japanese charm in the cabin.
Back in early 2015, I attended the international launch of the second-generation Volvo XC90. At the time I thought it was a handsome SUV, with Volvo successfully interpreting what is essentially a big people-hauling box on wheels with typical Scandinavian flair.
There’s been a facelift since then, but this latest refresh brings the XC90 bang up to date.
New elements include a modern take on the 'Thor's Hammer' LED headlights, and a new bonnet and grille with an updated diagonal logo spread across the car's face. At the rear the only change is slightly darker tail-lights.
The new grille in particular looks great, and with all of the blacked-out elements of the T8 - grille, lower air intakes, parts of the apron, mirror caps, roof rails and window surrounds - it looks quite cool, especially contrasted with the test car's 'Crystal White' paint. It has elevated the overall look.
Inside, Volvo has made big changes, mostly with the dash and console. It retains the familiarity of other Volvos, but is much more in keeping with its new all-electric EX90 sibling.
It still has a horizontal theme, but with cool new vertical air vents. The new multimedia screen fits well into the dash layout, and isn’t over sized. It’s the ideal size at 11.2 inches. There are a few buttons underneath but not many.
The mix of materials used at the front of the cabin includes ‘Grey Ash’ wood, piano black, chrome, metal-look speakers, grey fabric and soft touch as well as hard plastics. It sounds like it would be too much but it works well.
Volvo has always been a leader when it comes to car seats and the new XC90 is no exception. The beautifully designed ventilated charcoal Nappa leather seats look and feel stunning. The tiny Swedish flag is a nice touch, too.
The engine start/stop button and the crystal selector add a touch of glamour to the cabin. Overall, the XC90 feels properly premium inside, still with a Scandinavian bent. Just lovely.
It's not really. Especially in the backseats, which would make more sense if they were painted on. I'm no giant, but even my 175cm-tall head was pushed into the ceiling, and while there’s ample shoulder space for two adults, you’re unlikely to be able to convince two to get back there.
Lexus has included something called the "Easy Access" function for 2020, which sees the front seats slide forward automatically to help with accessing the rear seats, and they do lower the Cirque du Soleil antics required to get back there, but this realistically not a car for carrying more than two adults, save an emergency. There are two ISOFIX attachment points in the rear, so child seats can be locked in there.
That's not necessarily a drawback, though. This is a two-door sporty coupe, after all, and elsewhere, the sizeable dimensions (4770mm length x 1920mm width x 1345mm height) provide plenty of space for up-front riders.
You'll also find hidden cupholders, bottle holders in the doors, and all the power and connection points you need.
A word on the tech, though. The LC 500h is crying out for a touch screen, though the brand's traditional mousepad system is improving.
Any dedicated seven-seat family SUV needs to nail practicality and when it comes to the Volvo XC90, there are clear pros and some surprising cons.
One of the many pros is the seats. As mentioned, they look schmick, but are also supremely comfortable and offer the perfect level of bolstering and support. The T8 has a seat adjustment memory function that can be programmed into the driver profiles that also tailors other functions to suit different drivers.
The quality of the materials and build quality of the cabin is largely impressive. Even the damping of the indicator stalk has a feeling of high-end quality.
Volvo’s digital instrument cluster is clear and easy to navigate, once you work out what the buttons on the steering wheel do. They don’t have words on them so it takes a while. The driver’s manual comes in handy for this.
The big story in the cabin is the new 11.2-inch multimedia display. Volvo uses a Google platform and the car comes with Google Services which includes Google Assistant voice control, Maps and Play.
I’m a fan of Apple CarPlay and once I have assessed a car’s in-house multimedia system I often defer to CarPlay. It’s simple and familiar. But aside from using CarPlay to connect once, I used Volvo’s system for the vast majority of my time with this car.
Logging into your Google account means your favourites come up on the map and there is no downside to functionality. If I had the car for longer I would've added Spotify to the system and logged into that, too, but I was happy listening to digital radio on the phenomenal 19-speaker Bowers & Wilkins sound system.
The screen takes some familiarisation, but once you understand the home keys and how to switch between apps, it’s a pleasure to use. It has a clear layout, nice graphics and is responsive. Yes, the air con controls are mostly housed in the screen, but if you tap the lower part of the screen the entire climate menu appears. It is light years ahead of Volvo’s previous screen set-up.
Most functions are housed in the screen, although there are buttons just under the screen for volume and audio on/off, front and rear demisters, hazard lights and a button to open the glove box.
Storage up front is just okay. The console houses shallow cupholders and a handy upright phone holder, as well as the device charging pad. It’s a shame there’s no under console storage, but the transmission tunnel might be too chunky for that.
The shallow central bin houses two USB-C ports and a 12-volt outlet. Bottle storage is decent in the front door cards.
The panoramic sunroof only has a sheer blind (it’s powered) which is less than ideal in a country like Australia. It’s been fine in winter but I’m curious to know what it’s like in the height of summer.
The second row features manual window blinds to keep your little ones cool.
There’s some back support for the second-row seats but the base is flat. Some of the seat fabric in that row looks like it doesn’t quite fit, but I think that’s the nature of the leather with the intricate designs.
In terms of space, there’s ample leg, toe and headroom, and the rear backrests recline for extra comfort on long trips. The bases roll forward and back and the seats are split 40/20/40.
Kids will likely fight over who has to sit in the middle seat because the combination of an intrusive transmission tunnel and the rear of the front centre console protruding into the space means it is not a great seat.
Occupants have access to chest and knee-level air vents, heated seat and digital climate controls, map pockets, two USB-C ports and a central fold-down armrest with a fiddly cupholder mechanism. The rear doors will only house small, narrow bottles.
Accessing the third row of the Volvo is challenging. For starters, to move the second row seats forward you need to use the lever at the top of the seat and the roller under the base to move them. And they are heavy seats. That leaves just enough of an aperture to get into the third row.
But first you have to raise the third row. Sadly there’s no lever in the boot area to quickly raise or lower the third-row seats. You have to either climb into the boot and reach for the lever at the top of the seats, or reach through the back door and try and raise them that way. And again, they are heavy.
It is a deeply unintuitive system and leaves you exhausted and frustrated. Especially when you consider other seven seaters have a much more functional and lightweight third-row arrangement.
Once in the third row, it’s clear it is for humans with tiny legs only. It is not a space appropriate for six-foot tall men like me, even for short distances. You do get ample headroom, air vents, cupholders and storage boxes on either side that open up to show a kid-friendly spider web design with a friendly looking spider. Cute!
The seats fold flat into the boot floor and the loading lip is level with the floor so loading heavy or long items should be a breeze. You can adjust the air suspension from the boot to lower the height further which is always a handy feature.
It comes with a solid cargo blind but you need to remove it if you want to raise the third row. When putting it back in, it catches on the third-row seat belts, so it’s not the best design.
In terms of boot features, the Volvo comes with a household charging cable that is housed neatly under the boot floor in a stylish bag. Many PHEVs and EVs still don’t have a dedicated spot to house a cable so you have to take up boot space with a chunky cable bag. Good job, Volvo.
It has a powered tailgate, a few nooks and a pair of 5.0kg hooks. However, it doesn’t have a spare wheel of any description. Just a tyre repair kit. This is due to packaging restrictions, but it’s never an ideal solution.
In terms of space, the Volvo can swallow 640 litres of cargo with the second row up and 301L with all three rows in place. That latter figure isn’t bad compared to some seven-seaters.
Value is all about perspective, of course, and viewed the right way, the $195k sticker price of the Lexus LC 500h does provide a certain amount of value.
Yes, it's a lot of money. But Lexus' flagship coupe doesn't just get a performance-focused hybrid setup (pairing with a thumping V6 engine), but also just about every high-end feature the brand has in its deep bag of tricks.
It starts outside with giant 21-inch alloys, a glass roof with a sun blind, LED headlights with cornering lights, hidden door handles, keyless entry, and rain-sensing wipers.
Inside, you'll find leather-accented seats, a colour head-up display, a 10.3-inch multimedia screen with Apple CarPlay and Android Auto, another 8.0-inch screen in the driver's binnacle, a heated steering wheel, heated and cooled front seats, DAB+, satellite navigation system with live traffic, and a killer 13-speaker, 918-watt Mark Levinson stereo.
The pre-update XC90 soldiered on for 10 years and Volvo has, at various points, offered multiple powertrains, including a diesel. Not anymore.
Volvo now offers just two distinct powertrain grades for the XC90, the B5 Bright mild-hybrid from $104,990, before on-road costs, while the T8 plug-in hybrid I am testing tops the range at $130,990.
There’s an increase in cost over the pre-update versions of about $5000 for the B5 Bright and $2600 for the T8 PHEV, but the XC90 remains more affordable than rivals like the Audi Q7, BMW X5 and Mercedes-Benz GLE for equivalent grades.
On top of that, the Volvo is the only dedicated seven-seat premium plug-in hybrid SUV on the market.
The B5 Bright comes standard with a decent amount of gear including Google Services, keyless entry, a power tailgate, 12.0-inch digital driver’s display, wireless charging, powered front seats with heating, cooling and memory functions, wired Apple CarPlay and a new 11.2-inch digital touchscreen with over-the-air updates.
It also gets four-zone climate control, heated rear seats, a 360-degree camera and a crystal gear shifter by Orrefors.
Step up to the T8 PHEV and you gain a 19-speaker Bowers and Wilkins audio system, a panoramic sunroof, heated steering wheel and more.
There is a lot of standard gear packed into both XC90 grades. It can’t match the value of rivals like the Lexus RX and Genesis GV80 but it offers better value than some of those European rivals.
The LC 500h is powered by a hybrid setup that combines a 3.5-litre V6 engine with a 650-volt "Lexus Hybrid Drive" system and a lithium-ion battery. That setup delivers 264kW of power, and somewhere north of 350Nm in torque when the engine and motor outputs combine.
That power is sent to the rear wheels via a CVT automatic, and will produce a sprint to 100km/h of around 5.0 seconds.
According to Lexus, 10 clear improvements were made the way the 2020 LC 500h drives, including a new transmission tune, more structural bracing added for rigidity, new suspension components and spring rates, and altered stabiliser bars.
Has it made a difference? Read on.
Two powertrains are available in the new XC90, both with all-wheel drive.
The B5 Bright comes with a 2.0-litre four-cylinder turbo-petrol engine with 48-volt mild hybrid assistance offering 183kW of power and 350Nm of torque. It can dash from zero to 100km/h in 7.7 seconds.
The version I’m testing has a 233kW, 2.0-litre four-cylinder turbo-petrol engine with a plug-in hybrid system that uses a 107kW electric motor and an 18.8kWh, 400-volt battery.
The total system output for the T8 PHEV is 340kW and a meaty 709Nm. It uses an eight-speed automatic transmission. It can complete the 0-100km/h sprint in a brisk 5.3 seconds.
Lexus says the LC 500h will sip 6.8 litres per hundred kilometres on the combined cycle - very impressive for what is ostensibly a performance coupe - and emit 152g/km.
The LC 500h is equipped with an 82-litre fuel tank.
The mild-hybrid XC90 B5 Bright has an official fuel use figure of 8.1 litres per 100 kilometres, which is on the thirsty side, although it is a 2.5-tonne SUV.
Officially, the XC90 T8 Plug In Hybrid sips just 1.8L/100km on the combined (urban/extra-urban) cycle, but as with any PHEVs, unless you charge your car religiously and never drive far enough to deplete the battery, that figure is extremely hard to achieve.
I charged the car regularly using my home wall charger (two to three hours for a full charge) and the fuel gauge barely moved.
After a week of mixed driving my final fuel economy figure was 3.4 litres per 100km, which isn’t too bad.
The XC90 T8 has a 3.6kW onboard charger and a Type 2 plug so it’s only capable of AC charging. It is not compatible with a DC source so no fast charging on the go.
The official electric driving range according to Volvo is 77km, which feels a little old school compared to the many PHEVs landing on the market now that have an EV driving range in excess of 100km.
The offical figure also seems somewhat optimistic because the most I got on a full charge was 60km. Anecdotally, I have heard it can get up to 70km after a charge, it just didn't get there in my time with the XC90.
There’s something very strange about hitting the start button in what is ostensibly a sports car, and being greeted not by the bark of an exhaust, but by the gentle whirring on the car’s electronics coming to life.
But then, the Lexus LC500h is not your average performance car.
It essentially trades the out-and-out grunt of its V8-powered sibling (which produces a monstrous 351kW and 540Nm) for a kind of best-of-both-worlds approach that pairs the punch of the V6 engine with the fuel efficiency of a hybrid powertrain.
If that sounds like an compromised approach to pure performance, you're right. But reframe the way you look at the LC 500h and it all starts to make a bit more sense.
Remember, this isn't a track-attack weapon, but a potent on-road bruiser, and the flow of power on offer always feels ample, and you never want for too much more off-the-line pace on public roads.
Among the biggest selling points of the LC 500h is the sheer distance between its various personalities. Engage Eco, or even Normal, drive modes, and it’s a quiet, mostly very comfortable (though it can be unsettled by bigger bumps) kilometre-eater, but engage Sport or Sport Plus and it rightly transforms into something significantly angrier.
It might not be the absolute sharpest tool in the performance car shed, but the LC 500h does bristle nicely when those modes are engaged, the hybrid factor seemingly replaced by a satisfyingly meaty exhaust note and an accelerator that’s suddenly far more sensitive to the touch.
The steering feel is nice and the inputs direct, but there is something about the car’s 1980kg weight that doesn’t inspire the deepest of confidence, at least not on the rain-slicked roads we were travelling along .
A pure performance coupe? Perhaps not. But a sporty, stylish and, when you want it to be, comfortable cruiser with the ability to turn the volume up when you come across a twisting road? Bingo.
For a tall, large and heavy SUV, the XC90 has an excellent driving position. You feel hunkered down in the driver’s seat; it’s almost sporty!
Those healthy power and torque figures translate well on the road. It is properly quick off the mark and picks up pace rapidly when already at speed. You do need to work out the trigger point for the accelerator because if you give it too much it feels a little like a slingshot.
The transition between the electric motor and the petrol engine is noticeable, but it’s still smooth. It’s not harsh or clunky like some hybrids and PHEVs. Similarly, the eight-speed transmission is so smooth it rarely makes its presence felt. It's a lovely match for this powertrain.
On that, the cabin is incredibly well insulated. It’s a hushed ride at any speed. Again, you’ll hear the engine kick in but it has a nice note so that noise is welcome.
The powertrain has several driving modes including 'Pure' (EV only), 'Power' (for added performance) and 'Hybrid'. Hybrid is the go-to and 'Auto' allows the system to determine when the petrol engine kicks in. This is the best everyday mode.
Volvo understands the XC90 is more than just family transport and has engineered it in such a way that it offers a surprising level of dynamism.
It’s flatter in corners and bends than you expect of a car of this size and weight. It has a balanced chassis, likely helped by the air suspension, with minimal body roll and little lateral movement inside. Impressive.
It has enough grip on looser surfaces, aided by the all-wheel drive set-up.
The ride quality is more composed and refined at higher speeds, regardless of the road conditions, managing potholes and the like quite well. Volvo has tweaked the suspension tune as part of the update for this very reason.
At lower urban speeds, it’s not quite as calm. You’ll feel speed bumps and potholes and it's a little jiggly on rough surfaces. The low profile (275/35 R22) tyres are partly to blame here.
With that said, it’s not enough to dampen the overall XC90 drive experience. It is a lovely car to drive, whether cruising on freeways, country road blasts or city commuting.
Its underpinnings might be 10 years old, but the XC90 feels as fresh to drive as many of its rivals.
The Lexus LC 500h is yet to be ANCAP tested (the price would likely prove a sticking point), but the Japanese brand has fine form in attracting top marks, and there's certainly no shortage of safety features on offer here.
There's a total eight airbags and a reversing camera and parking sensors, as well as a host of high-tech kit like AEB, Lane Keep Assist, Blind Spot Monitoring, active cruiser control and a bonnet that will sense pedestrian and pop up before impact in an attempt to minimise injury.
Volvo’s reputation for safety is hard to beat, so as expected the XC90 comes with a solid list of standard safety gear.
The safety tech includes auto emergency braking (AEB) with pedestrian, vehicle and cyclist detection, low-speed rear AEB, blind-spot monitoring with a cross-traffic alert and a ‘Run-off road Mitigation system’ that uses steering and braking to edge you back into the lane.
It also gets a front and rear collision warning, traffic jam assist, adaptive cruise control, lane keeping aid, tyre pressure monitoring, post-impact braking, an adjustable speed limiter and more.
One thing it doesn’t have is an ANCAP crash safety rating. It was awarded a maximum five stars back in 2015 but that rating has expired and Volvo says there are no plans for the car to be re-tested.
So, to ownership. Let's start with the basics first, before we move onto the new Encore Platinum benefits.
The LC 500h is covered by a four-year/100,000km warranty, and servicing (capped for three years at $595 a pop) is required every 15,000km.
You will know already the Lexus's stellar Encore ownership program includes handy features like valet (pick-up and drop-off) servicing, but the new Encore Platinum level for owners of its more exclusive models unlocks some seriously cool stuff.
One is a new On Demand service, which allows owners to book a different style of car when heading off on a holiday or business trip. So, say you own the LC 500h, but want to take the family to the snow and need a seven-seat 4WD like the RX L, then Lexus will lend you one at no charge, which you can keep for eight days.
The loans are available in your state or somewhere else in Australia if you're travelling, with your car waiting for you at Qantas Valet for you when you arrive.
The One Demand service is available on four occasions over your first three years of ownership (which is also the length of the Encore Platinum membership).
The Platinum level also provides eight examples of free valet parking at select shopping centres, as well as hotel and restaurant benefits, and invitations to Lexus' drive days around the country.
The XC90 is covered by Volvo’s five-year, unlimited kilometre warranty, and the servicing schedule is every 12 months or 15,000km, whichever comes first. These are similar terms to other premium brands in Australia.
Buyers can opt for one of two capped-price servicing packs, costing $2380 for three years and $3870 for five years.
This pricing is a little more than the BMW X5 but quite a bit more affordable than the Mercedes-Benz GLE.
The Swedish brand used to have a reputation for over-priced servicing but it’s sharpened up its offer considerably in recent years.
Volvo has around 40 dealerships located across Australia and conducts its servicing in-house at the dealer.