Are you having problems with your Jeep? Let our team of motoring experts keep you up to date with all of the latest Jeep issues & faults. We have gathered all of the most frequently asked questions and problems relating to the Jeep in one spot to help you decide if it's a smart buy.
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It's always a good idea to report a problem, if you don't there's no way you will get it fixed, and as you say, the more people who report a problem the more the chances of it being taken seriously. In your case I would guess the dealer doesn't know how to fix the problem and is hoping you will go away. It's obviously in the driveline, could be a computer shift calibration problem, it could be a number of things.
You would hope it wouldn't occur, but in the company's defence the car is six years old, it has done 70,000 km, and hasn't been serviced by one of its dealers and they have no knowledge of the way you have used it. I think their statement to you that if they inspect and find that it has been caused by something you have done then you are responsible for the cost of repairs is quite reasonable. If you want to take it further you could contact an independent engineer and have them inspect the car, and depending on what they say, approach Jeep again with your claim.
We checked with Chrysler and the information they provided was that all Limited models have the same unbraked towing capacity, which is 750 kg. You might be confused with the towball rating, which is 170 kg.
As you have tried all avenues open to you, the dealer, the manufacturer and the consumer affairs people, the only course left open to you is to take direct legal action. Before you do, however, I would suggest you go back to the dealer and ask to see a representative from Jeep so you can sit down and discuss your concerns face to face.
We'll pass your comments on to Jeep and ask for their assistance in finding a solution.
We understand the notice advising dealers about the shock absorber clunk has only recently gone out, so it might not have found its way through the system. Check back with your dealer, and if they still don't have it have them contact Chrysler. As for your shudder when the auto trans changes from first to second we haven't had any reports to date.
It's possible, but it's hard to say for sure. We've contacted Chrysler about another vehicle that's exhibiting the problem, and we're waiting for their reply. Hopefully we might be able to give some idea of the cause once we hear from them.