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A possible cause is a broken spline in the reaction shell, but you need to consult an auto trans specialist.
I would also urge owners who have the same problem with their Captivas to contact Holden and register their concerns. There is little doubt that the Captiva has a problem with wheel alignment that results in rapid and uneven tyre wear.
In a sense the dealer was correct, that is the way the Captiva comes from the factory. If I was to guess I would reckon he knew that the wheel alignment would show the car was correctly aligned as per the factory specs and he would also know that there was little he could do to correct the situation. There is no doubt that the Captiva wears out tyres at a rather rapid rate, we have had plenty of owners complaining about it. Our checks with suspension specialists in the aftermarket suggest the wear rate is caused by incorrect camber and there’s not enough adjustment to correct it. These same specialists have camber pins they can install to fix the problem at around $250. At this point Holden would appear to be in denial as you suggest.
Typically it takes about four hours to do the work and most mechanics charge around $80 per hour, so you’re looking at about $320 for the labour only.
If you believe it is a vacuum leak, check all vacuum connections and hoses. It could be a split fitting or a cracked hose and might be difficult to find.
I feel you are right, and there are lots of other Captiva owners out there who feel the same way. The tyre wear is a camber problem and there isn't enough adjustment on the front-end to correct it. You can go to a company like Pedders and they can fit camber pins to the front-end and do an alignment, which will fix the problem. The cost will be in the order of $250. The pulling problem is a different one and related to caster. Right now there is no fix available for it, but a number of suspension specialist companies are developing eccentric bushes that can be fitted to allow the caster to be adjusted to rid it of its tendency to pull left. You could also follow Holden's advice and have the car wheel aligned to the specification you have been given, and see how it goes.
You are not alone. Your experience is quite common, but one that Holden doesn't seem keen to own up to. Contact Holden directly and register your concerns. You could also consult a suspension specialist like Pedders who should be able to fix the problem for you.
You're not on your own, contact Holden and register your concerns. If enough people do it they might take action.
Yours is the first complaint we've received on this issue. Contact Holden's Customer Assistance service on 1800 033 349 or fax (03) 9647 1237. If you want to write to the company, perhaps to the Managing Director, the address is PO Box 1714, Melbourne, 3001. There isn't an e-mail address you can use.