2023 GWM Haval Jolion Pricing and Specs

GWM is unlikely to replace your hybrid battery, because under the terms and conditions, the car is now out of factory warranty. The problem is that the car has been used as a ride-share vehicle, at which point GWM’s factory warranty drops from eight years and unlimited kilometres to eight years and 150,000km. So, on the basis of distance travelled and the car being used for ride-share duties, you’re around 20,000km over the warranty limit.

You can certainly contact GWM’s Australian customer service department and plead your case, but on the face of it, your car is out of warranty and GWM has no obligation to help with repairs or costs.

There could be any number of reasons for this from an electrical or a mechanical point of view. Since the car is under warranty, why not tackle your Haval dealership with the problem as, legally, it’s their responsibility to put right.

But on another level, are you sure the vehicle is not using its electric motor to help power the vehicle? The transition between petrol, electric and a combination of the two can be pretty hard to pick sometimes, especially in newer vehicles with smoother engines and better sound-proofing. In fact, the Jolion Hybrid has been praised in road tests for the seamless way it transitions between petrol and electric power, so maybe because you’re not feeling or hearing this transition, it appears to be not happening, even when it is.

It sounds as though the car has a major computer glitch if it keeps issuing phantom warnings and won’t operate things like the cruise-control or the menu-driven functions. Australia’s consumer laws on this subject are quite clear and compel Haval to fix the problems as part of the factory warranty it offers with the vehicle.

Don’t be tempted to let them get away with this. Make sure the problems have been logged with the dealership and with Haval (in writing) so that the problems will be treated as a pre-existing condition even if the warranty runs out down the track. If Haval refuses to fix a warranty problem, it is in breach of that same consumer law, at which point you can contact the ACCC who will make a judgment that can be legally enforced.

An independent inspection of the vehicle by your state motoring club might be a good thing to have too, as it will prove that an independent body has identified the problems and that they really do exist.