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At 148,000 km it would be worth servicing the ’box, particularly if the car has been doing any towing. I would also check with your Ford dealer to see if Ford has released any software updates for the transmission.
Ford's mid-sized SUV, the Escape, is available as both an all wheel drive and a front wheel drive across its three trim levels (Trend, Titanium, and Ambiente). There is no rear wheel drive model and many don't consider the Escape's all wheel drive to be true 4x4 as there is no low-range option for the transmission, which is traditionally what separated 4x4s from all wheel drives.
THANKS for your input. It sounds like Ford had taken care of the problem and Dennis and Helen should go back to their dealer and ask for the fluid change.
I HAVEN'T had any other complaints about this problem, so can't really help, but perhaps other owners might let us know if they have had the problem and what was done to fix it.