We have a 2019 Volkswagen Golf R which has done 2300km and the dealership is recommending a 'Supplemental Service' be undertaken outside the usual five-year fixed price scheduling. This service is not highlighted or recommended in the service booklet or owner's manual and therefore would not appear necessary for the five-year warranty terms if not undertaken. What is your take on this?
Volkswagen dealers will recommend this extra service (usually at the six-month mark) for any vehicle that operates in what’s termed `extreme’ conditions. Those conditions can include high ambient temperatures, dusty conditions and even short, stop-start running. But it’s only a recommendation and not having it done shouldn’t affect your warranty or service record.
Generally, it amounts to a change of fluids and an upload of any software changes (the latter you’re entitled to for free under warranty at your next scheduled service anyhow). A lot of owners reckon this is a money grab, while others think that a year between oil changes on a high-performance engine like the Golf R’s turbocharged unit is too long in the first place. In the end, it’s up to you to check the owner’s manual and decide for yourself whether the way you drive falls into the extreme category.