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    Mazda CX-5: Problem with my engine

    Mazda Mazda Advice Mazda CX-5 Mazda CX-5 Advice Mazda CX-5 2015

    I purchased a brand new Mazda CX5 in December. It ended up on a tow truck on Xmas day and went to my dealer. I have just had a phone call from Mazda Australia to tell me that they could not find what the problem was with the engine, and will give me a new car. My worry is that it might raise its ugly head again on the new car. I was also told that it could take up to four months for the new car to arrive, which I thought was a bit too long, but what else can I do.

    Answered by CarsGuide
    28 January 2016
    Graham Smith

    I’m surprised that they couldn’t find the cause of the problem, but impressed that they are prepared to replace the car. I wouldn’t be too concerned about the problem happening again, but I would be upset that it will take four months for them to find you a replacement car. That’s unacceptable. I would expect them to move heaven and earth to get you a new car, after all they’ve got your money and now they’ve left you without a car. I hope that they have at least given you a courtesy car for the time you have to wait.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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