Gearbox problems with a 2017 Skoda Fabia
Asked by Anuj
I bought a brand new Skoda Fabia in June 2017. I have experienced a few issues with it. Mid-November, the car wouldn't start and gave me a DSG gearbox error. The car was towed to the dealership and couple of days later they fixed it stating it was a software error. In February, the service light came up. It said 'oil check needed'. This car is only eight months old and 10,000 km driven. Hence, it’s not yet in the service window. I called workshop and got it serviced. Also, cost me $280. In March, I was driving on a road and the car suddenly stalled. Luckily, I was on service road so I could pull up and restart it. I was really scared because if something like this happens on freeway, I would be hit at very high speed. After restarting the car, I got multiple errors. I called the workshop and they have my car. The workshop says it was an electrical error and waiting for the part. During my March issue, I called Skoda twice and left messages. I did not get any callbacks. I also emailed them twice with no response, and left a couple of Facebook messages, again no response. I would like to know what are my rights and options for this car? I cannot afford to sell it.
Answered by CarsGuide30 Mar 2018
It’s still under Skoda’s new car warranty, so they are responsible for fixing it. You should continue to attempt to deal with the company to get it fixed. If you feel that Skoda is not taking the appropriate action than take them to the ACCC and try and get something happening that way.
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