Ford Ranger drivetrain vibration

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After waiting for five months I recently took delivery of a new Ford Ranger. It was delivered to my home and the deliveryman assured me that everything was ok with it. That evening I took it for a drive and noticed that there was a vibration through the drivetrain. Initially I thought it might have been a tyre or wheel out of balance, but this did not fix the problem so I contacted my dealership and booked it in. So far they have swapped tyres and wheels, checked out the differential, removed the tail-shaft and checked it for balance. Now they are talking about pulling the automatic transmission apart to attempt to find the problem. I am currently in contact with Ford Customer Care and they have stated that their policy is to repair the vehicle, which doesn't sit well with me, as this is a brand new car that I paid for in full and the Ford technicians cannot find the problem as yet. Can you please help as this is my business work ute and I am unable to perform my duties to the full until these matters are resolved. Am I entitled to a replacement vehicle? Ford hasn't offered me a courtesy vehicle so I am considering going to fair-trading over this matter.

The delivery guy is unlikely to be someone who was qualified to tell you that the car was ok, and accepting the car at home without driving it first is not a wise thing to do. But Ford is saying they will fix the problem, once they establish what is causing it, and I don't you have anything to complain about with that. If it goes on for an extended period then you might have grounds to request Ford to replace the vehicle with another new one. In the meantime you should request a temporary replacement ute so you can go about your business normally.

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