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    Ford Fiesta 2010: Boot popping open

    Ford Ford Advice Ford Fiesta Ford Fiesta Advice Ford Fiesta 2010

    Recently the boot on my 2010 WS Ford Fiesta CL has been popping open. My dealer had the car for an entire day, but couldn't diagnose the problem. I was told they had no idea how to fix the car and I should try an auto electrician. I have an extended warranty with Swann insurance and they covered labor and parts for the dealer's work, but they will not, understandably, continue to pay if I take the car elsewhere. In other words, Ford are asking me to take the car elsewhere and write a blank cheque to an auto elect rician who may or may not be able to find the problem. I find it unacceptable that a Ford dealership is incapable of fixing a Ford motorcar taken there under warranty. I have contacted head office and they contacted the dealer. Their solution was for me to give them the car for an undisclosed amount of time whereby the car will be taken off site to a third party and I will have to pay all parts and labor. This is crazy. Is my only option to again take Ford to Fair Trading?

    Answered by CarsGuide
    24 July 2014
    Graham Smith

    I understand your frustration at a dealer not being able to fix a problem with one of its cars, but it would appear that Ford and the dealer have worked out a way of dealing with the problem, even if it does involve an outside third party. Using specialists other than their own staff members is not unusual, so I wouldn't be too concerned about that. That the dealer is arranging for the work to happen puts the responsibility onto him to get it fixed to your satisfaction. You could go to fair Trading, but I would persist with the dealer and hope that it the auto electrician does fix it.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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