You might recall my question to you about my Holden Captiva pulling left and badly wearing out tyres. The car never felt right from the beginning and at 13,000 km I had to fit two new tyres and have the wheel alignment done. Even after that it wasn't any different. Well, following your request to Holden to investigate my complaint I have now received a phone call from them basically telling me that it is the way I drive. They are saying that the wheel alignment has never been done properly and have sent me a wheel alignment sheet with the specification it must be set to. I have asked them to pay for the tyres and the wheel alignment with the condition that if the car drives fine after that I will pay, but they have refused. I feel there is a problem with the car. What should I do?
I feel you are right, and there are lots of other Captiva owners out there who feel the same way. The tyre wear is a camber problem and there isn't enough adjustment on the front-end to correct it. You can go to a company like Pedders and they can fit camber pins to the front-end and do an alignment, which will fix the problem. The cost will be in the order of $250. The pulling problem is a different one and related to caster. Right now there is no fix available for it, but a number of suspension specialist companies are developing eccentric bushes that can be fitted to allow the caster to be adjusted to rid it of its tendency to pull left. You could also follow Holden's advice and have the car wheel aligned to the specification you have been given, and see how it goes.
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