Toyota Kluger 2010: Rust on brand new car?

Question

Toyota Kluger 2010: Rust on brand new car?

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Within the first four weeks of buying our brand new 2010 Toyota Kluger we found rust inside the car, which has now spread throughout the interior. Toyota has had it apart and has tested for leaks etc; but say there is no manufacturing fault and that we must have done something to it. The RACT won't do an assessment as they say it's out of their league. How I can find an independent assessor to do a thorough assessment for me?

Answered by CarsGuide

21 December 2010

Graham Smith

Although Toyota has put the blame back on you I reckon they have a responsibility to justify to you their claim that you have done something to cause the rust. What do they believe you have done? I would have your solicitor send them a letter demanding a full explanation of their findings, including justification of why they believe the car is not faulty. If you want to pursue an independent assessment of the car contact Graeme Cuthbert on 03 9899 7177 or 0422 444 335.

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Toyota Kluger 2010: Rust on brand new car?

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