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A4 servicing issues

Asked by Stevan

My 2010 Audi A4 1.8-litre turbo has been using too much oil. I have been topping it up with a little of oil every 250km. I believe this model has an oil consumption issue and we have made Audi aware that they have to pay to fix it, and have booked an appointment to put an "oil splitter" in to test the consumption. As the appointment was a week away the car beeped as normal saying low on oil. One day I started it and it stopped working. Now Audi has taken the car apart and is telling us the timing chain has snapped, the engine has lost compression, and it might have bent valves. Could this have been caused by the lack of oil, as it would have overheated also have high friction and caused various parts to malfunction, but they say it has nothing to do with oil and are trying to charge me. Do you have any advice to give me on how to tackle this issue? I'm not willing to pay money to Audi for their mishap in engineering this engine and negligence towards my car.

Answered by CarsGuide

1 Jul 2016 Graham Smith

It's possible that the chain broke due a loss of oil, but there are a number of possible reasons it could have happened. You won't know until it's pulled down and a mechanic can assess the damage and determine the cause. VW engines, that means Audi, are renowned for using some oil, but to determine if it is excessive you need to do a proper consumption test, which was about to be done when the engine failed. Your best option is to work with the dealer as they investigate the problem and take note of anything you're told by the dealer that might help you later on when you try to claim against Audi for the cost of repairs.

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