Skoda Problems

Are you having problems with your Skoda? Let our team of motoring experts keep you up to date with all of the latest Skoda issues & faults. We have gathered all of the most frequently asked questions and problems relating to the Skoda in one spot to help you decide if it's a smart buy.

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Used Skoda Octavia review: 2009-2010
By Graham Smith · 21 Feb 2013
Skoda is one of those brands that muddles along in the mid-size market, rarely having any impact.NEWIt could be that we have long memories and recall the cars sold here in earlier times, cars that were poorly put together, had little or no manufacturer support and, well, were pretty ordinary devices from an Iron Curtain country.While all of that was true then, it's not now when the company is owned by VW, the Czech factories they're produced in are owned and run by VW, and the cars are VWs under the skin. The re-born Czech brand returned to the market in 2007 after a long absence and promised VW motoring on a budget.The mid-sized Octavia was one of the first models to be launched and remains the brand's main weapon with a large range of models, including hatchback and wagon body styles, a number of petrol and diesel engine options, and various transmissions.It isn't particularly stylish, but in today's terms when all cars look alike, the Octavia could be said to stand out with its more traditional grille. Get past the looks and you find a practical, roomy and well-equipped car that does everything without fuss.The Octavia is based on the VW Golf, which ensures it has a European feel about it. There's a wide choice of petrol and diesel engines, they're all VW units, and they all perform strongly while delivering decent fuel economy.Backing them up is a range of manual and auto transmissions, including the much-maligned dual-clutch DSG auto. Inside, the Octavia is neatly laid-out with room enough for four adults in comfort, or five at a squeeze. Thick pillars can create blind spots for the driver, and the cabin noise level tends to be a little higher than you might expect for a car in this class.NOWWith relatively slow sales you'll have to look long and hard to find the car you want, they're not plentiful like some other makes and models. It also means prices are more affordable if you're buying. If you're selling it means resale is affected.Few complaints about Skodas have reached Carsguide, which is interesting given the huge amount of mail we get complaining about VWs. It could simply be a case that too few Skodas are out there to generate comment, or perhaps Skoda takes a different view to VW when dealing with complaints. Or it could be that Skoda owners are a contented lot.Whatever it's important that any car is thoroughly checked, because there's no reason to think Skodas are immune from the problems that plague their VW cousins. Engines, the 1.8 TSI in particular, can give trouble. Many have had to be replaced quite early in life, so be wary and check service records carefully.The other problem area is the DSG, which can be brilliant when working correctly, but it can equally be a nightmare when it's not, and there are plenty of examples of both.Clutch packs, computers, wiring can all conspire to bring the DSG to a halt, so test drive DSG-equipped cars carefully. Things to be noted are shuddering, incorrect gear selection, hesitations, reluctance to select gears, going into neutral at inappropriate moments. In fact, be wary of anything that doesn't appear to be normal, they're expensive to fix.Check service records for evidence of regular maintenance, make sure cam belts have been changed when needed, and watch brake wear. Note that Skoda recommends the use of Premium unleaded fuel.SMITHY SAYSNeat, practical mid-sizer, but is burdened by some of VWs flaws.Skoda Octavia 2009-2011Price new: $29,290 to $38,290Engine: 1.4-litre 4-cylinder turbocharged, 90 kW/200 Nm; 1.6-litre 4-cylinder, 75 kW/148 Nm; 1.8-litre 4-cylinder turbocharged, 118 kW/250 Nm; 1.6-litre 4-cylinder turbo-diesel, 77 kW/250 Nm; 1.9-litre 4-cylinder turbo-diesel, 77 kW/250 Nm; 2.0-litre 4-cylinder turbo-diesel, 103 kW/320 NmTransmission: 5-speed manual, 6-speed auto, 6-speed DSG auto, 7-speed DSG auto, FWDEconomy: 7.8 L/100 km (1.6), 6.7 L/100 km (1.8T), 6.3 L/100 km (1.9TD), 5.7 L/100 km (2.0TD),Body: 5-door hatch, 4-door wagonVariants: 1.6, 1.8 TSI, 1.9 TDI, 2.0 TDI (2009) 75, 77, 90, 103, 118 (2010)Safety: 4-star ANCAP
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Used Skoda Octavia review: 2007-2009
By Graham Smith · 21 Jul 2011
Skoda was once cheap, bland little cars built behind the Iron Curtain.They failed to get any traction here and vanished from the market almost as fast as they arrived, and no one cared. Today's Skodas are a far cry from those old models. Skoda is one of the many brands now part of the broad portfolio of VW and the cars reflect the quality and sophistication of the go-ahead German carmaker.VW launched the Skoda brand here in 2007 with the release of the Roomster and the Octavia. The Octavia was based on the VW Jetta and was built with the same quality as its VW cousin. Skoda was positioned as a more affordable brand relative to the VW range, and it came in two practical body styles, a sedan and a wagon that offers families a real alternative to an SUV. There were three levels in the range, the Ambiente, the Elegance and the RS, with a range of petrol and diesel engines, and manual and auto transmissions, all from the VW parts bin.TECHNOLOGYThere were three petrol engines, a 2.0-litre four, a 1.8-litre turbocharged four and a 2.0-litre turbo four. The non-turbo engine put out 110 kW and 200 Nm and delivered a smooth driving experience. For a little more zip there was the 1.8-litre turbo unit that punched out 118 kW and 250 Nm, while the 2.0-litre upped the ante to 147kW and 280Nm in the sporty RS. If fuel economy was your want the diesels were the way to go. The 1.9-litre engine produced 77kW and 250Nm while the 2.0-litre boasted 103kW and 320Nm. The transmission choices included 5 and 6-speed manuals, a conventional six-speed auto, and a six-speed DSG.Most models were front-wheel drive, but the Elegance and Ambiente could also be had as an AWD wagon. Ambiente models came standard with air, MP3 compatible sound, leather steering wheel, trip computer, cruise and a full-sized spare. Tick the Elegance box and you picked up larger alloys, premium sound, auto headlamps, rain-sensing wipers and climate control air. At the head of the pack the RS had even bigger alloys, firmer suspension, heated front seats and an alarm.IN THE SHOPPrecious little feedback has been received from Octavia owners, which suggests they're a happy lot. It's also a reflection of the fact the company is owned by VW and the cars are built in VW-owned and run factories with the same production standards. Ask for evidence confirming regular maintenance , and take a close look for possible crash repairs.IN A CRASHAll models were well equipped with active safety features, including ABS brakes with electronic brakeforce distribution, traction control and electronic stability control. They also had a comprehensive array of passive features, including front, side and head airbags. ANCAP rated the Ambiente at four stars when it was tested.AT THE PUMPThe turbo diesel engines delivered the best economy in the range with the 1.9-litre engine averaging 6.1L/100km and the 2.0-litre unit averaging 6.4L/100km. Averaging 8.5L/100km the 2.0-litre normally aspirated engine was the thirstiest of the bunch. Meanwhile the turbocharged petrol engines averaged 7.7 L/100 km (1.8- litre) and 7.3 L/100 km (2.0-litre) respectively.Price new: $30,990 to $39,490AT A GLANCEEngines: 2.0-litre 4-cylinder petrol, 110 kW/200 Nm, 1.8-litre turbo 4-cylinder petrol, 118 kW/250 Nm, 2.0-litre turbo 4-cylinder petrol, 147 kW/280 Nm, 1.9-litre 4-cylinder turbo diesel, 77 kW/250 Nm, 2.0-litre 4-cylinder turbo diesel, 103 kW/320 NmTransmissions: 5-speed manual, 6-speed manual, six-speed auto, six- speed DSG. FWD, AWDBodies: 4-door sedan, wagonVariants: Ambiente, Elegance, RSSafety: 4-star ANCAP.VERDICTSolid, practical family transport in a value-for-money package.RATING4 stars.
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Used station wagons review: 2012
By Neil Dowling · 12 Apr 2013
SUVs march unrelentingly through the suburbs at a pace that has left rival vehicle types in the shade.Two questions: Do you need all that space? And aren't SUVs becoming a bit passe?The answer may be the humble wagon. Now freed of the additive "station'' -- implying expansive grazing lands and lazy windmills -- the wagon has matured to cleverly blend leisure with some family duties. Even better, thanks to their popularity in Europe, they are stylish and many share the enthusiastic engines of their sedan counterparts.Wagons are on an equal footing with their sedan sisters in equipment, safety and performance. The Skoda Octavia wagon here, for example, has the same high-output turbo-petrol engine as its sports-oriented RS sedan model -- itself a reskinned Volkswagen Golf GTI. Wagons also share the handling, agility and performance acumen of their sedan equivalents.But the wagon has a more flexible load area and the ability to haul a range of awkward-sized cargo thanks to split and fold-down rear seats. In comparison to an SUV, the wagon also retains the less cumbersome style of the sedan, in effect offering the best of both worlds.Find a good sedan and if there's a wagon equivalent, then generally it will share any of the sedan's advantages and disadvantages. These three examples are very different in origins and execution. All are current models -- though the Holden and Skoda are poised for replacement -- and will have relatively low mileage.The Skoda is the sports model and is more expensive than its rivals, though has more equipment and has a turbocharged petrol engine with a dual-clutch automatic transmission -- all quite expensive stuff.Resale values are strong for the Hyundai (50 per cent retained after three years) and Skoda (49 per cent) but weak for the Holden (41 per cent), indicating that seeking a near-new used model can be more advantageous for the Holden buyer. TOP TIPSWagons are made for work -- but check to see if it hasn't been abused. You may save big fuel money by choosing a smaller engine. A cargo net or barrier is a wise investment2012 Skoda Octavia RS 147TSI Engine: 2.0-litre 4-cyl turbo petrolTransmission: 6-speed dual-clutch autoThirst: 7.9L/100CARSGUIDE SAYS"These wagons boast an incredible amount of storage space -- there's even an extra cubby hole beneath the boot floor. Skoda makes durable cars and though the Octavia is rather plain in appearance, it has a lot of features and is well built. The RS version adds sporty equipment and gets the upmarket 147kW engine and DSG transmission. There are paddle shifters for manual-mode gearchanges, 18-inch alloy wheels, satnav, sports seats and daylight running LEDs. The car has all the safety equipment including six airbags and electronic stability and traction2011 Hyundai i40 PREMIUMEngine: 2.0-litre 4-cyl petrolTransmission: 6-speed automaticThirst: 7.7L/100kmCARSGUIDE SAYS"Hyundai has confirmed the i40 range will continue after it drops the similar i45 models, ensuring the i40 has a strong future. This is a 2.0-litre petrol-engined model -- there is also a 1.7-litre turbo diesel which is better suited to shorter duties such as in the city and suburbs. The Premium model gets a big list of standard equipment including 18-inch alloy wheels, satnav and Bluetooth, cruise control, sunroof and leather seats. There are split-fold rear seats though the available cargo space isn't as generous as the Skoda. Hyundai has a capped-price service schedule and a five-year warranty, which is reassuring for used-car buyers.2012 Holden Commodore SV6Engine: 3.6-litre V6 petrolTransmission: 6-speed automaticThirst: 9.8L/100kmCARSGUIDE SAYS"The Australian is a strong workhorse with plenty of style and ability. It's also a reliable and easy-to-fix wagon. The SV6 version is a more upmarket model that retains the 3.6-litre V6 petrol engine and six-speed automatic transmission but adds 18-inch alloy wheels, sports suspension and a sports body kit. Standard equipment includes six airbags, electronic stability and traction control, a reverse camera, airconditioning and cruise control. It also has a capped-price service schedule and buyers have a portion of the three-year warranty still intact. 
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Guide to the best worst sellers
By Paul Pottinger · 16 May 2010
YOU'VE almost got to wonder, who buys all those cars? To say nothing of the SUVs and commercial jiggers.  Private owners and fleets bought almost 81,500 new vehicles last month. Of course, the usual suspects - Holden, Toyota, Mazda, Ford, Hyundai - do most business among the 50 or so brands on offer. But for every no-brainer buy there's an overlooked, if not unloved, model sitting on the lot.If you fancy a bit of vive la difference, we've unearthed some hidden treasures whose lack of popularity ought to compel the sales people to do a deal for you.Alfa Romeo 159Sales in April: 29Price:$49,990-$82,990THOUGH a non-starter in the premium sales stakes led by zer Chermans, Alfa's now five-year-old midsize sedan and wagon will be with us for another two years.Upgrades have seen it shed a bit of lard and get a six-speed automatic that works with it, as opposed to behaving like a transplanted organ the body's rejecting. Most 159s sold now are TI editions with lowered suspension and lustrous, but eminently kerbable, 19-inch alloys.Hardly the sharpest tool in the shed but, my, isn't she lovely? Gorgeous, actually.  Standard equipment levels are high, so put the acid on the dealer for a good driveaway deal.* Our choice: 2.4 JTDm auto sportwagonCitroen C5Sales in April: 16Price: $45,990-$72,990DESPITE its dashing appearance, the driving reality of this almost entirely diesel line-up can be considered exciting only if you accept boules as an extreme sport. It ain't sportif, but that's the point.What it does, in its Gallic shrugging way, is provide a classically wafty Citroen ride in a package that looks equally at home in Paris, Provence or Parramatta. The 3.0 twin turbo V6 oiler would convert an avowed petrolhead but, in Australia's Third World road conditions, isn't sufficiently superior to the 2.0-litre four potter to justify the price.* Our choice: 2.0 HDi ComfortFiat 500Sales in April: 25Price: $22,990-$33,990THING is, everyone who wants a mini 2+2 convertible goes for, well, a Mini. The irresistible new Bambino now comes with a rag top, in addition to its more stalwart though hardly less cute coupe siblings.Indeed, how much cute can you cope with? Given its level of kit and customisation options, the 500 is as much a bite-sized luxury car as a city-friendly commuting device.The current lack of an auto option in all versions across the range keeps sales to niche levels but, hey, this is a compact Italian job. Over there, even the most venerable nonna can handle a stick shift. Anecdotal evidence suggests the Fix-It-Again-Tony days are way behind Fiat.* Our choice: 1.4 Lounge manualHonda Civic HybridSales: 75-80 (since January)Price: $34,490WHILE Toyota's Prius is effectively a synonym for petrol-electric propulsion, the cheaper Honda not only looks like a car it drives like one, while returning a potential 4.6 litres per 100km. Sales are down a bit at the moment, as petrol prices are too, but an oil price spike is certain at some point. If you want a green car that doesn't make you look like Clover Moore, act soon.* Our choice: There is but oneSkoda SuperbSales in April: 6Price: From $39,990MAYBE the long Czech liftback and now wagon is just too close in essence and price to its VW Passat sibling. Maybe we don't yet "get'' big cars with small but highly efficient engines (though there's a diesel and a V6 petrol variant as well). Maybe it's a cold war hangover.Whatever it is, we're wrong. With a price realignment, the Superb offers better value, more kit, lots of space and lusher feel than the VW. It won Top Gear's luxury car of the year; the previous winner was a Rolls-Royce, for heaven's sake.* Our choice: Got to be the 1.8 turbo petrol wagon
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Used Skoda Superb review: 2009-2010
By Graham Smith · 08 Nov 2012
By the time Skoda inveigled its Superb here the carmaker was working hard to build up its position in the market. The VW offshoot had a toehold in our highly competitive market, but it had become in effect a one-car company with the Octavia the only model doing any business to speak of and was going nowhere fast.NEWThe Superb was the first of a range of new and updated models aimed at getting some movement at its dealerships. It was based on a stretched Octavia/Passat platform, but being no wider than the smaller models it looked a little like a stretched limo, too long for its width. At launch there was just the one body style available, a wagon was added to the range later.That first body style was unusual in that it could be described as a sedan or a hatch. The trick was its "TwinDoor" boot lid cum tailgate, which could be either at the flick of a switch. It could be a normal boot, but at the flick of a switch it could be a full tailgate like that you get with a hatch. Under the hatch was a large boot that could be expanded by folding the rear seats.There was also heaps of room up front with comfortable accommodation for five adults in a quiet, refined cabin. Three engines were offered. A 1.8-litre four opened the bidding with 118 kW and 250 Nm; that was followed by a 2.0-litre turbo-diesel that offered 125 kW and 350 Nm of frugal motoring, with the range topped by a 191 kW/250 Nm V6, which was only available in the Elegance.The diesel engine and the V6 were hooked up to a 6-speed DSG gearbox, while the 1.8-litre petrol got a 7-speed DSG unit. Final drive was through the front wheels with the four-cylinder and turbo-diesel engines, but the V6 had all-wheel drive. All models were well equipped, particularly the Elegance, which had the lot.NOWDSG: three letters that should spell caution when looking at a Superb. Road testers raved about the innovative new gearbox when VW rolled it out across its range, but they only had to live with it for a few days, a week at most. They didn't have to live with it for years as an owner has had to. We've been inundated with reports from angry owners about the DSG gearbox in their cars.Not from Skoda owners, from VW owners, and the gearboxes are the same. There's no question that the gearbox is a great thing when it's working as it should, but too often that doesn't happen, and when it plays up it becomes a nightmare. Erratic shifting, choosing the wrong gear, finding neutral at the most inappropriate moments are a couple of the issues that have been reported to us here at Carsguide.If the transmission does give trouble it can be an expensive unit to repair, and dealers usually opt for replacing the transmission instead of repairing it, and that's an even more expensive outcome.So, the bottom line for anyone contemplating buying a Skoda Superb is to thoroughly test drive it in all types of driving conditions and put the gearbox through its paces, observing for any hard changes, and shuddering on take-off of gear shifting, any reluctance to change gears, indication it has selected the wrong gear, and certainly any time it selects neutral.If you have any doubts about checking it, have it checking by an independent mechanic experienced in picking problems with autos. Another innovation was a so-called rain braking system that dried the brake rotors by bringing the pads into contact with the rotors every three kays for three seconds. A recipe for brake wear if ever there was one, so be prepared for more frequent brake replacements.As always check your potential purchase for regular servicing, go over the body checking for dodgy panel gaps, poor paint finish etc that might be a giveaway to a crash. The Superb is packed with electrics and electronics, other areas that often give trouble in today's cars, so check all systems and make sure everything is working as it should.SMITHY SAYSGenerally a sound choice, but be wary of DSG gearbox, which is a known problem area on VW products.Skoda Superb - 2009-2010Price new: $42,990 to $56,990Engine: 1.8-litre 4-cylinder petrol, 118 kW/ 250 Nm; 2.0-litre 4-  cylinder turbo-diesel, 125 kW/350 Nm; 3.6-litre V6 petrol, 191 kW/250 Nm.Transmission: 6-speed DSG, 7-speed DSG, FWD (1.8, TD), AWD (V6)Economy: 8.4 L/100 km (1.8), 6.9 L/100 km (TD), 10.2 L/100 km (V6)Body: 4-door sedanVariants: Ambition, EleganceSafety: 5-star ANCAPCOMING UPDo you own a Ford Fiesta? If so tell us what you think of it by sending your comments to Graham Smith at grah.smith@bigpond.com or Carsguide, PO Box 4245, Sydney, NSW, 2010.
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Used mid-range cars review: 2009
By Paul Pottinger · 26 Jul 2010
The traditional prestige players are priced beyond the means of most of us -- but the qualitative difference separating the business class and the topline versions of the rest has diminished to the point of non-existence. All right, you'll look better in the car park comparison stakes if you drive the exxier choices listed here, but you're by no means always driving the better car.WAGONSOne's a classy Volkswagen Group sport wagon with a direct injection turbo petrol engine with the option of a cutting-edge transmission. And so's the Audi.The Czech-made Skoda is essentially a bigger in the body, more discreet, better riding and cheaper VW Golf GTI, the car that more than any other blurs the distinction between the prestige pack and the rest.The handling-enhancing electronic diff of the new GTI is on its way to the RS, so while the twin clutch DSG adds $2300, the generous standard kit (including tasty 18s) and skinny options list means there's not a lot more to spend. Rare is the Audi of which that can be said.The output of the front-wheel-drive Avant's turbo four is similar (132kW/320Nm plays Skoda's 147kW/280Nm), limited for its continuously variable transmission. Quattro and the full-fat engine sets you back another $13,000 -- and the premium is already just a bit silly.SEDANSOne's a perfectly balanced, rear-wheel-drive, inline petrol six with great steering and a six-speed ZF automatic. And so's the BMW.All right, we're comparing a big tarted-up Aussie taxi with a thoroughbred mid-size Bavarian sport sedan here, but what of it? Priced $33K south, this Falcon is probably the best-value car in the country on a metal for money basis and that price difference buys a lot of basic unleaded petrol for that 4.0-litre atmo six with its whacking 195kW/391Nm. If there's a quickish car that rides as well as the Falcon, it's known not unto us.As to the Bimmer, well, you'd go there if you could, even if the peerless handling comes at the price of run-flat tyres and an options list to make your eyes bleed.DIESELSOne's a European-built front-wheel-drive with a sophisticated turbodiesel engine and bank-vault build quality. And so's the Volvo. Now the first prestige Euro to be owned by a Chinese company, Volvo did rather well out of its association with Ford (certainly better than Saab did out of GM). But the years of proximity invite comparison.Long the choice of UK sales reps and families, the Mondeo's marriage of the diesel with an auto and capable dynamics give it a comfortable niche position at this level of the market. The Titanium edition gives the long Ford the trim and kit to compare with the premium brigade.Despite its more potent five-cylinder engine and Swedish aura of invulnerability, we just can't see the extra spend in the stolid Volvo.SUVSOne's the best-driving compact SUV and... uh, that's the BMW, actually. We've often said that if BMW made front-wheel-drive family cars they'd handle like Mazdas, so the two brands' respective four-wheel-drives should logically be even closer.Not quite, but not to the extent that the X3 is nigh-on $20K better. The X3's only real advantage in Australia's restricted conditions is its standard six-speed auto. Stop us if you're tired of hearing this, Mazda doesn't yet have a slusher for its diesel.While the Mazda's engine is slightly bigger and more potent than the BMW diesel, it has to haul a nearly two-tonne kerb weight. The X3 is 250kg lighter but, within, it's also the most dated Bimmer.How much is that badge worth, again?
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VW recalls 299,000 vehicles globally
By Mark Hinchliffe · 13 Feb 2012
While 299,000 vehicles have been recalled around the world, it affects only 7181 Volkswagens and 85 Skodas in Australia.The diesel vehicles affected are VW Golf, Jetta, Passat, Tiguan and Transporter, and Skoda Octavia and Superb built between 2009 and 2011.VW Group Australia spokesman Karl Gehling says there have been no incidents of diesel leaks reported here."We are proactively contacting owners of vehicles covered by this recall and directing them to take their vehicle to the nearest dealer for the affected parts to be replaced," he says.The fault occurs at certain engine revs where there is excessive vibration causing a crash in the injector line. This can lead to a fuel leak and although diesel fuel is less flammable than petrol, there is still an increased risk of fire in the engine bay.The company has not issued a safety recall in Australia since 2007.
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Audi and Skoda cars now part of VW recall
By Joshua Dowling · 12 Jun 2013
Cars from Audi and Skoda, the sister brands to Volkswagen, are poised to be added to the recall of almost 26,000 Volkswagen vehicles in Australia announced overnight.Audi is expected to announce this afternoon that 6267 cars will be recalled, comprising A1 and A3 models powered by 1.4-litre and 1.8-litre engines with seven-speed DSG automatic gearboxes, built between July 2008 to July 2011. Concerned owners can contact Audi on the customer service number: 1800 502 834. A batch of about 1746 Skoda vehicles made from 2009 to 2011 with DSG gearboxes will likely be added to the recall of Volkswagen cars. An official announcement from Skoda is due this afternoon. With a further 2800 diesel cars being inspected for injector faults, the latest fix brings the tally of recalled Volkswagen Group vehicles to nearly 37,000 in Australia.Volkswagen had been criticised by the peak consumer body in Australia, the ACCC, and the Australian Automobile Association for being too slow to react to customer concerns over a wide range of mechanical defects. After recalls in North America and China for unrelated issues with DSG gearboxes, Volkswagen finally issued a recall in Australia after a fortnight of unprecedented pressure from disgruntled customers.The vehicles affected were built between June 2008 and September 2011 and include the Golf hatchback, the Jetta sedan, the Polo hatchback, the Passat sedan and wagon and the Caddy van. The automatic DSG gearbox will be inspected and if needed repaired on that batch of vehicles.The recall follows years of customer complaints that reached new levels in the past two weeks after the Victorian coroner’s inquest into the 2011 death of a Volkswagen driver was announced -- even though the findings were yet to be handed down and the car in that incident was not deemed to have suffered a mechanical fault.Complaints highlighted in the past fortnight included engines that conked out, high oil use, and gearbox reliability issues. Several customers reported having their engines and/or gearboxes replaced while others complained about the  $5000 to $10,000 expense of fixing these parts once the warranty had expired.However Volkswagen is still yet to issue an official recall for vehicles that some customers claim decelerate suddenly. The company says anyone experiencing that fault or any others to contact their local Volkswagen dealer.  Volkswagen Australia has set up a dedicated customer service line to answer customer queries -- 1800 504 076. 
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