GWM Problems

It sounds like the fact that Haval’s warranty on this car of seven years/150,000km as a commercial vehicle (as opposed to unlimited kilometres for a privately operated vehicle) was not fully explained to you when you bought the car. Either that or you didn’t advise the dealer of your intentions for use of it.

However, I wouldn’t be too worried about the car falling to bits at the 150,000km mark. Modern cars (even cheaper ones) are pretty robust things these days, and provided they’re serviced properly, I don’t think 250,000km is too much to ask. That said, your car is a hybrid, so the life of the EV battery is probably the biggest question mark, and not something we can speculate on with any accuracy as the Havals using this tech aren’t old enough to have started failing yet.

The best bet is to be fastidious with your servicing and keep a close eye on the car’s habits and performance including its fuel economy. Because you’re driving the car a lot, you should be pretty well tuned in to the normal noises it makes and the way it feels to drive. Any change in this is when you need to start looking deeper.

It’s not uncommon for owners of new vehicles with dual-clutch transmissions and throttle-by-wire to technology to feel a bit at odds with the way the car behaves. The feeling of a stilted, hesitant operation mirrors your experience to some degree. Over time, this sensation can be reduced. But it sounds as though your experience is a bit more dramatic than the norm.

In the first instance, give the dealer the opportunity to check the car out and make it right if there’s a problem. Modern vehicles like this can be scanned and the operation of their major functions graphed to show whether they’re within tolerance or not. There may be a software 'patch' in the works at Haval to address this.

If that doesn’t satisfy you, you can contact Haval Australia’s customer service department and lodge a complaint. Finally, if none of that does any good, you can contact the ACCC as a car sold brand-new that is not fit for purpose falls within the commission’s sphere of influence. You may find an independent test report of the vehicle’s behaviour would be a handy thing to have if you go down this route.

A $200 aftermarket throttle controller may, indeed, produce a vehicle you are happier to drive, but you should definitely check with Haval first to see if there are any warranty concerns in fitting such a device. Some advertisers of these devices claim there is no warranty issue, given that Haval would need to prove the throttle controller was the cause of any mechanical issues in the future. We’d still check with Haval before committing, however.

GWM lists a canopy for the Ultra version of its Cannon Ute. And while it also lists a bullbar for the Cannon Ute, it doesn’t specifically mention whether it’s suitable for the Ultra. There may be some body or trim differences that make it unsuitable for the Ultra, so a check with your GWM dealer would be the next step.

The aftermarket also has lots of suppliers who offer both canopies and bull-bars for a huge range of makes and models, so there’s almost certainly something available there, too.

Car makers have responsibilities in this scenario, but so do car owners. In a nutshell, the law says that you have to give car maker ample opportunity to make things right when there’s a catastrophic failure like yours. And, to be honest, it sounds like that’s what’s happening here with Haval agreeing to replace the entire engine, presumably at its own cost as a warranty job.

The tricky part is making everybody happy and, sometimes, that is difficult if there are not enough loan cars to go around. Perhaps you could approach Haval Australia’s customer service department and suggest a hire car until yours is fixed, but in most cases, there’s no specific warranty-claim allowance for this.

The message you’re seeing is trying to tell you that there’s something in the car that is draining the main battery. It probably has nothing to do with the key fob’s battery at all.

It could be that the car’s battery is failing (even though it’s not that old) or the charging system is not doing its job of keeping the battery topped up. Have you fitted any aftermarket accessories? Something like a dash-cam, if not fitted properly, can drain a car’s battery overnight. In fact, this is a more common problem than you might think.

This message will sometimes be seen in the Tank 300 when the battery charge drops below 12.5 volts. This can happen for a range of reasons, which can include that the key fob is too close to the car when it’s not being used (believe it or not). So don’t leave the key anywhere near the car when you’re not driving and see if that helps.

Other causes are accessories like dashcams that are either wired incorrectly or are not playing nice with the Tank’s body computer. You could try to disconnect the car’s battery overnight which may reset the computer to factory settings, but this seems like a pretty common fault with the Tank 300.

Being such a new car, the problem should not be the battery itself, but it would still be worth having it checked as well as the charging system to make sure there’s no problem there.

Sometimes, all it takes to inject a bit of gearshift movement into a car is a slightly worn gear-selector linkage. Wear in one of the many joints can translate as movement or vibration, along with a rattling noise as company. Is it possible the ticking noise is this rattle? If this is the case, then the linkages can be replaced usually quite easily without touching anything else on the transmission.

Another possibility would be a worn engine or transmission mount that is allowing the entire transmission to flail about under the car (particularly when the driveline moves from loaded to unloaded - ie; when the driver is on and off the throttle) when it should be held firmly by the mount. Again, this is not a huge problem to fix in most cases.

If you’re unlucky, the problem might be something actually inside the transmission, at which point the repair gets a lot more complex and usually involves removing the transmission for a mechanic to check inside. The fact that both fifth and sixth gear are the problems, suggests you may have internal gearbox wear on those two gears or the shaft that carries them, but a check up at a transmission specialist should be your next move.

Yes it is. All engines use a small amount of oil, but recently, car makers have started using low-tension piston rings to reduce internal friction and save fuel. In turn, that means some modern engines consume a bit more oil than some older engine designs. That has led some car owners, more used to seeing very small levels of oil consumption, to become concerned when their new car consumes more oil than their old one. But this is pretty normal and the fuel saving is deemed worth the trade off.

Your level of oil consumption is absolutely normal and is no cause for concern. As with any car, however, it pays to keep an eye on the dipstick between services, as modern, low-friction engines and ever-longer service intervals mean some have ben caught out with an empty sump before the next service is due. Checking the oil every month is a good idea; checking it every week is an even better one. What you’re looking for is a change to the usual oil consumption rate, as well as making sure the oil is between the low and full marks on the dipstick.

I’ll presume you mean the indicator stalk which uses a soft touch to indicate a lane change, and a firmer push to keep the indicators on until a turn has been made. There’s also some confusion when trying to cancel the indicators manually, and inadvertently indicating the wrong way. Plenty of people have complained about this, and some owners don’t seem to ever get used to it. That said, drivers of other models rarely find this setup to be a problem.

I checked with GWM who told me that there were no plans to make any changes to the indicator system on the current model Tank 300. The vehicle passes all safety standards for Australia and there’s no problem with the system that would require a safety recall or any other intervention. However, this feedback has reached GWM and – though nobody at GWM has said so – I wouldn’t be surprised if the next incarnation of the Tank 300 has a different indicator stalk system.

A weird, random grinding noise at low speeds when taking off can sometimes be a result of the anti-lock brakes. It can be a surprise initially, but it doesn’t usually last more than a second or so and is caused by the braking system more or less calibrating itself for the journey ahead. It can also occur in reverse and is usually nothing to worry about.

But you should also probably look further than the braking system. Any grinding or rattling noise can be something as simple as a heat-shield vibrating, or as serious as a major flaw in the transmission or suspension. Either way, it needs to be diagnosed and fixed.

Don’t take no as an answer from the dealership, and don’t be afraid to tackle GWM’s Australian customer service division if you’re not getting anywhere. If there is a problem, then it’s very possibly a warranty issue and is GWM’s problem to fix.