Ford Problems

Replace the ignition lock.

You are right that SUVs are more prone to a rollover, but it's not tested under ANCAP and the electronic stability control compulsory in Australia is partly intended to reduce the chance of any vehicle running off the road.

Delivery delays are common on all cars coming from overseas unless you choose something sitting on the showroom floor, which can often mean a better deal. It's something we all have to accept.

Yes, you can, under the Specialist and Enthusiast Vehicle Scheme. Go to http://www.infrastructure.gov.au/vehicles/imports for more information.

I contacted Stephen Kruk from Ford Australia for the right result: "The vehicle requires a new engine and turbo but, because he is a loyal Ford customer with great service history we and the dealer are going to contribute significantly to the cost of the repair despite it being well outside warranty. We are also going to cover the 90,000km service costs of another of John's Rangers to make sure he knows how much Ford values his loyalty".

Go for the Transit. It has five-star safety with six airbags and you even get heated seats. Ford is also struggling to move them, so crunch a good deal.

In essence, yes, the ED wasn't much more than a facelift of the EB, but remember the ED is an old car now and that's the biggest issue with it today.

The Cerato is a great package. If she is a keen driver who wants the sporty feel of the Focus, go with the Ford.

We don't have lemon laws in this country like they do in the USA. If we did your car would most likely have been declared a lemon and you would have your money back or a new car. Unfortunately our consumer protection laws are pathetically weak and appear to favour the manufacturer more than the customer. They satisfy the requirements of the law by attempting to fix it, but they are clearly taking way too long. They could have built a new car for you in the time they have being trying to fix yours. At the very least you should have been given a loan car while they sort yours out. Call Ford's customer assistance people and tell them of your frustration. Alternatively you call Ford Australia President Graeme Whickman and ask him to intervene on your behalf.