Contaminated fuel cost thousands

Carsguide understands some drivers are being quoted between $3000 and $5000 to repair damaged engines in their late-model cars after filling up with bad fuel in the city's northern and north eastern suburbs. But as costs mount, Consumers Affairs Victoria has stepped in to take up the cases of affected motorists.

So far it has received one official complaint and 146 inquiries about the contaminated regular unleaded fuel. The problem has been linked to six outlets, none of them mainstream fuel companies. Samples taken by the RACV and Victorian Automobile Chamber of Commerce have revealed that a silicone oil was the contaminant.

"We're advising people to contact the retailer directly and make a formal complaint," she says. "It would also be advisable to obtained as much evidence as they can that contaminated fuel has been purchased."

Motorists should keep fuel receipts or bank statements that show fuel was purchased from an affected retailer, get a sample of fuel from their vehicles as well as get a quote from their mechanic for the repairs, she says. "If possible get the mechanic to provide written advice that it's their opinion that the vehicle has been damaged as a result of the contaminated fuel," she says.

"If they are not able to negotiate with the retailer then that's when they should lodge a complaint with the CAV."

She says several affected retailers have been contacted to make sure they are aware of their legal responsibilities to motorists. If consumers are still worried, the RACV is recommending motorists use premium unleaded with either a 95 or 98 octane rating until the problem is resolved.

The RACV's chief engineer, Michael Case, says no contaminants had been found in the higher octane petrol. Case says engines that run rough, misfire or are hard to start could be contaminated.

Other signs to look for include white powder or film in the exhaust pipe, if the engine check light comes on, or if there is a sickly sweet smell from the fuel and exhaust gas or white powder on the spark plugs.

"If vehicles show any of these signs, motorists should stop driving immediately," Case says. "Continuing to drive may result in further extensive engine damage."

Any motorists who are experiencing problems should contact Consumer Affairs Victoria on 1300 55 81 81.