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Why does my 2009 Volkswagen Tiguan need so many repairs?

Asked by Mike

My 2009 Volkswagen Tiguan diesel has had feedback about repairs needed after a recent breakdown. Volkswagen are quoting $11,700 to repair the problems on what is now a $7000 car. My option is to send it to the wreckers as 'we need a new high-pressure fuel pump, probably injectors and we should do the timing chain at same time'. It’s only got 96,000km on it. Is this unusual or a theme with other owners?

Answered by CarsGuide

26 Oct 2020 David Morley

It’s really not good enough, is it: A modern car should go well beyond the 100,000km mark before the cost of repairs required are higher than the value of the vehicle itself. However, before making a decision either way, I’d be getting a second opinion, because either your dealership has no idea what it’s talking about, or it’s making an attempt to shake you down. So go back to them and tell them – just for starters – that your engine has a timing belt and not a timing chain.

Based on that alone, I’d be dubious about any diagnosis made by a workshop that doesn’t know this rather simple fact about the engine in your car. A second opinion might put the situation into an entirely different light financially speaking, too. Try a workshop that isn’t a Volkswagen dealer and start from scratch. I’d also be talking to VW Australia customer service department, because that degree of work on a vehicle with just 96,000km showing is a scandal.

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