Warranty Hiccup

Holden Holden Advice Holden Cruze Holden Cruze Advice Holden Cruze 2009
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I HAVE had my VY Commodore serviced by Repco since the warranty expired and have been very happy with what they've done, but I have now ordered a new Holden Cruze and I'm wondering what happens in the event that a warranty issue comes up while someone other than a Holden dealer is servicing it. Does my mechanic complete the work, then claim through Holden, or does he refer me back to the Holden dealer where I bought the car.

ALL warranty claims must go through the dealer. The way it works is the dealer assesses the problem, then seeks the approval of the carmaker to make the necessary repairs. Nothing happens unless the carmaker gives its approval. If your mechanic finds something that needs to be fixed under warranty, you must take the car back to the dealer. If you go ahead and have your mechanic repair it, you will bear the cost of the work. The carmaker, Holden in your case, will not come to the party.

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