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VW Polo noise

Asked by Michael Meilech

I would like to know if I have a lemon. I have a 2010 VW Polo TSI that has spent about two full months since new at the dealership. After about a month the turbo motor packed up, the cars computer system has been updated about four times to try and repair a horrible noise that they cannot seem to get sorted, the car shuddered a lot and does not seem to have any power when pulling away. It is booked into go back to the dealer next week for the noise, which has come back; I am at wits end with this car.

Answered by CarsGuide

17 Nov 2011 Graham Smith

You would certainly appear to have cause for grievance. The only thing you can do is to make it perfectly clear to the dealer and VW that you are very unhappy with the product they have sold you. You could also consult the consumer affairs people in WA and put your case to them that you believe the Polo you have been sold is not fit for the purpose for which it was sold.

Under the Australian Consumer Law introduced in January 2011, a consumer can request a refund or a replacement for persistent problems if the car doesn’t do the job it’s supposed to do.

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